17012022-QLD-E-C-P-DARLING DOWNS AND SURROUNDING DISTRICTS_RUNL

Delay due to severe weather events in the Darling Downs and Granite Belt District and parts of the Southeast Coast District of Queensland.

The Darling Downs and Granite Belt District and parts of the Southeast Coast District of Queensland were impacted by severe weather on or about Sunday 16 January 2022.

An interruption to Optus normal operations has occurred leading to delays in installation and repair activities. As many as 210 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at the Logan River mouth following the coastline south past the Gold Coast to the QLD/NSW border and following the border westerly past Mount Lindesay, Wallangarra and Goondiwindi to Talwood Boonanga Rd. The area heads northwest past North Talwood to Weengallon, northeast to Inglestone then east to Cecil Plains. From Cecil Plains the area heads northeast to Cooyar, east to Mount Binga, and southeast to Mount Nebo then southwest to Thagoona. The area turns southeast to Willowbank, east to Beenleigh then northeast back to the Logan River mouth. All suburbs and towns, off shore islands and coastal areas serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0731133000 to 0731133999 | 0745648000 to 0745649999 | 0754600000 to 0754699999

0731330000 to 0731339999 | 0745653000 to 0745782999 | 0755000000 to 0755989999

0731610000 to 0731629999 | 0745925000 to 0745964999 | 0756058000 to 0756058999

0731720000 to 0731729999 | 0746120000 to 0746399999 | 0756070000 to 0756070999

0731890000 to 0731909999 | 0746509000 to 0746999999 | 0756090000 to 0756093999

0734725000 to 0734725999 | 0753094000 to 0753096999 | 0756099000 to 0756187999

0738041500 to 0738073099 | 0753210000 to 0753228399 | 0756270000 to 0756279999

0738752700 to 0738752799 | 0753240000 to 0753269999 | 0756440000 to 0756659999

0745280000 to 0745283999 | 0753300000 to 0753314999 | 0756679000 to 0756679999

0745396000 to 0745396999 | 0753610000 to 0753629999 | 0756790000 to 0756799999

0745408000 to 0745409999 | 0754100000 to 0754279999 | 0756891000 to 0756891999

We anticipate that the majority of services will be restored by 20 February 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Damaging winds and heavy rainfall are referred to in the BOM Severe Weather Warning issued for 16 January 2022 initially at 12:50 am Sunday, 16 January 2022, reference number IDQ21035; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 17 January 2022 to 20 February 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 17012022-QLD-E-C-P-DARLING DOWNS AND SURROUNDING DISTRICTS_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.