MSD - 06012022-VIC-S-C-P-CENTRAL AND EASTERN VICTORIA_RUNL

Delay due to severe weather events in the Central, North Central, Northern Country, West and South Gippsland, East Gippsland and North East Districts of Victoria and parts of the Riverina and South West Slopes Districts of New South Wales.

The Central, North Central, Northern Country, West and South Gippsland, East Gippsland and North East Districts of Victoria and parts of the Riverina and South West Slopes Districts of New South Wales were impacted by severe weather on or about Wednesday 5 January 2022 through to Friday 7 January 2022.

An interruption to normal operations has occurred leading to delays in installation and repair activities. As many as 450 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at Cape Howe on the VIC/NSW border following the coastline south-westerly past Lakes Entrance and Wilsons Promontory to Jam Jerrup then northeast to Powelltown. From Powelltown the area heads northwest to Toolangi, southwest to Panton Hill, west to Coimadai and south to You Yangs Regional Park then southwest to Wingeel. The area turns northwest to Vite Vite, north to Yeungroon, northeast to Mologa and north to McMillans then northeast crossing the VIC/NSW border to Tantonan. From Tantonan the area heads southeast to Thyra, northeast to Urana, southeast to Maragle then south to the NSW/VIC border and following the border back to Cape Howe. All suburbs, towns, off shore islands and coastal areas serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0259090000 | 0259090999 0356180000 | 0356182999 0384053200 | 0384053299

0260200000 | 0260819999 0356210000 | 0356379999 0384073000 | 0384073999

0260870000 | 0260879999 0356540000 | 0356899999 0384180000 | 0384189999

0269400000 | 0269485999 0357200000 | 0357999999 0384324500 | 0384324999

0269822000 | 0269826999 0358144000 | 0358144999 0387467000 | 0387469999

0343000000 | 0343011999 0358200000 | 0358339999 0387590000 | 0387599999

0343020000 | 0343028999 0358490000 | 0358490999 0387722000 | 0387722999

0343135000 | 0343339999 0358510000 | 0358885999 0387740000 | 0387747999

0343430000 | 0343438999 0359098000 | 0359098999 0387749000 | 0387749999

0344001000 | 0344008999 0359100000 | 0359100999 0390410000 | 0390429999

0344323000 | 0344324999 0359121000 | 0359129999 0390770000 | 0390789999

0344330000 | 0344331999 0359160000 | 0359182999 0390907000 | 0390907999

0344650000 | 0344650999 0359184000 | 0359194999 0392161000 | 0392192999

0351200000 | 0351994999 0359402100 | 0359668499 0393030000 | 0393084999

0352209000 | 0352389999 0359800000 | 0359809999 0393330000 | 0393339999

0352428000 | 0352428999 0359974000 | 0359978999 0393891000 | 0393899999

0352813000 | 0352869999 0380860000 | 0380899999 0394015400 | 0394091999

0352980000 | 0352991999 0380997000 | 0380999999 0394380000 | 0394380499

0353200000 | 0353692999 0381870000 | 0381909999 0397100000 | 0397195999

0353781000 | 0353781999 0383383000 | 0383483999 0397402000 | 0397465999

0354206000 | 0354962999 0383519000 | 0383520999 0399172000 | 0399172999

0355410000 | 0355410999 0383587000 | 0383626999 0399390000 | 0399399999

0355965000 | 0355965999 0383800000 | 0383829999 0399711900 | 0399716999

0356127000 | 0356127999 0383890000 | 0383899999

We anticipate that the majority of services will be restored by 13 February 2022. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Intense rainfall, damaging winds and large hailstones are referred to in the BOM Severe Weather Warning issued for 5 January 2022 initially at 5:23 pm Wednesday, 5 January 2022, reference number IDV21033; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 6 January 2022 to 13 February 2022 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 06012022-VIC-S-C-P-CENTRAL AND EASTERN VICTORIA_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.