MSD - 17032021 QLD ECP Central QLD and Surrounding Districts

Delay due to severe weather events in parts of the Central Highlands and Coalfields, Capricornia, Wide Bay and Burnett, Darling Downs and Granite Belt, and Maranoa and Warrego Districts of Queensland.

Parts of the Central Highlands and Coalfields, Capricornia, Wide Bay and Burnett, Darling Downs and Granite Belt, and Maranoa and Warrego Districts of Queensland were impacted by severe weather on or about Thursday 11 March 2021 through Friday 12 March 2021 and again Sunday 14 March 2021 through Wednesday 17 March 2021.

An interruption to Optus normal operations has occurred leading to delays in installation and repair activities. As many as 150 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at Wolfang heading southeast past Alsace and Westwood to Diglum then southwest to Kroombit Tops National Park. From Kroombit Tops National Park the area turns east to Ubobo, southeast to Malarga, south to Goomeri, and southeast to Manumbar then south to Colinton. The area heads southwest to Brookstead, northwest to Cattle Creek, southwest to Dirranbandi, and northwest to Morven. From Morven the area heads north past Mantuan Downs to Mistake Creek then northeast back to Wolfang. All suburbs and towns serviced by Optus within these boundaries are encompassed.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0741275000 to 0741429999 | 0745408000 to 0745409999 | 0748190000 to 0748198999

0741562000 to 0741899999 | 0745580000 to 0745799999 | 0748350000 to 0748489999

0741960000 to 0741960999 | 0745942000 to 0745969999 | 0748840000 to 0748861999

0741980000 to 0741988999 | 0746125000 to 0746299999 | 0749132000 to 0749132999

0743314000 to 0743314999 | 0746552500 to 0746948999 | 0749140000 to 0749140999

0745275000 to 0745275999 | 0748114000 to 0748114999 | 0749256000 to 0749372999

0745280000 to 0745283999 | 0748119000 to 0748119999 | 0749729000 to 0749984999

0745396000 to 0745396999 | 0748180000 to 0748188999 | 0749999000 to 0749999999

We anticipate that the majority of services will be restored by 25 April 2021. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?


Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Damaging wind and heavy rainfall are referred to in the BOM Severe Weather Warning issued for 11 March 2021 initially at 6:37 pm Thursday, 11 March 2021, reference number (IDQ21033); all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 17 March 2021 to 25 April 2021 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 - quoting CSG exemption reference number 17032021-QLD-E-C-P-CENTRAL QLD AND SURROUNDING DISTRICTS_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO). Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.