MSD - 02032021 WA SCP Perth and Surrounding Districts Run

Delay due to severe weather events in parts of the Central West, Lower West, Central Wheat Belt and Great Southern Districts of Western Australia.

Parts of the Central West, Lower West, Central Wheat Belt and Great Southern Districts of Western Australia were impacted by severe weather on or about Monday 1 March 2021 through to Thursday 4 March 2021.

An interruption to normal operations has occurred leading to delays in installation and repair activities. As many as 180 Optus services are impacted in the area bounded by and including, but not limited to, the area starting at the Cliff Head North Rest Area on the WA coast heading east to Perenjori, southeast past Beacon to Yellowdine then southwest to Holt Rock. From Holt Rock the area turns northwest to Kondinin, southeast to Needilup, southwest to Tenterden and west to Mordalup. The area heads northwest to Quindanning, west to Myalup Beach and follows the WA coastline north past Perth, Lancelin and Jurien Bay back to the Cliff Head North Rest Area. All suburbs and towns including metropolitan Perth, offshore islands and coastal areas serviced by Optus within these boundaries are encompassed in this exemption.

How will this affect you?
Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected:

0861507000 to 0861509999 | 0864906000 to 0864908999 | 0894860400 to 0895018999

0861530000 to 0861536999 | 0865952000 to 0865958999 | 0895117000 to 0895117999

0861610000 to 0861629999  | 0866611000 to 0866611999 | 0895123000 to 0895123999

0861747000 to 0861747999 | 0868053000 to 0868053999 | 0895180000 to 0895182999

0861900000 to 0861919999 | 0868120000 to 0868121999 | 0895190000 to 0895999999

0861924000 to 0861924999 | 0868206000 to 0868206999 | 0896200000 to 0896931999

0861960000 to 0861969999 | 0890200000 to 0890200999 | 0897211700 to 0897217599

0861990000 to 0861999999 | 0890217300 to 0890242199 | 0897303000 to 0897303999

0862195000 to 0862195999 | 0890403000 to 0890499999 | 0897322100 to 0897399999

0862260000 to 0862268999 | 0890610000 to 0890659999 | 0897700000 to 0897708999

0862465000 to 0862466999 | 0890812000 to 0890829999 | 0897826000 to 0897829999

0862580900 to 0862580999 | 0892060000 to 0892087099 | 0898200000 to 0898356099

0862740000 to 0862795999 | 0892221100 to 0892378999 | 0898489000 to 0898941999

0862930000 to 0863049999 | 0892500000 to 0892789999 | 0899245000 to 0899245999

0863503000 to 0863503999 | 0892900000 to 0893109199 | 0899332000 to 0899337999

0863611000 to 0863611999 | 0893475000 to 0893553299 | 0899510000 to 0899569999

0864001000 to 0864019999 | 0893740000 to 0893749999 | 0899718000 to 0899737999

0864060000 to 0864069999 | 0893900000 to 0894490999

0864690000 to 0864699999 | 0894621000 to 0894641999

We anticipate that the majority of services will be restored by 28 March 2021. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Damaging winds, large hailstones and heavy rainfall are referred to in the BOM Severe Weather Warning issued for 1 March 2021 initially at 12:33 pm Monday, 1 March 2021, reference number IDW21033; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between  2 March 2021 to 28 March 2021 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 02032021-WA-S-C-P-PERTH AND SURROUNDING DISTRICTS_RUN

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.