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MSD - 08122020-QLD-E-C-P-SOUTHEAST QLD_RUNL

22 December 2020

Customer Service Advice from Optus

Delay due to severe weather events in parts of the Southeast Coast and Wide Bay and Burnett Districts of Queensland.

Parts of the Southeast Coast and Wide Bay and Burnett Districts of Queensland were impacted by severe weather on or about Monday 7 December 2020

Please be advised of the early closure and completion of CSG Mass Service Disruption exemption 08122020-QLD-E-C-P-SOUTHEAST QLD_RUNL

Original end was 24/01/2020 and has been revised and changed to the 15/12/2020. This is due to another weather event which encompasses a wider area and Optus will declare a separate Service Disruption and CSG Exemption that will commence on 15 December 2020. The new Optus MSD - 15122020-QLD-E-C-P-BRISBANE AND SURROUNDING DISTRICTS_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.

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