MSD - 19022020 NSW ECP CENTRAL WEST NSW RUNL

Delay due to severe weather events in parts of the Central Tablelands and Central West Slopes and Plains Districts of New South Wales.

Parts of the Central Tablelands and Central West Slopes and Plains Districts of New South Wales were impacted by severe weather on or about Sunday 16 February 2020 through to Monday 17 February 2020.

An interruption to normal operations has occurred leading to delays in installation and repair activities. As many as 105 services are impacted in the area bounded by and including, but not limited to, the area starting at Ginghet Nature Reserve heading southeast to Ghoolendaadi, south to Tambar Springs, and southeast to Coulsons Creek then south past Widden to Wollemi. From Wollemi the area turns southwest to Wolgan Valley then northwest past Tomingley to Albert. The area heads northeast to Merrigal, northwest to Girilambone then northeast back to the Ginghet Nature Reserve. All suburbs and towns serviced by Optus within these boundaries are encompassed in this exemption.

How will this affect you?

Unfortunately, your service may be affected and we may take longer than normal to fix telephone services or complete connections. Services in the area mentioned above with phone numbers in the following number ranges may have been affected: 

0253098000 to 0253098999 | 0258048000 to 0258060999 | 0265217000 to 0265217999 

0253106000 to 0253106999 | 0258521000 to 0258521999 | 0265325000 to 0265325999

0253530000 to 0253538999 | 0258813000 to 0258819999 | 0265480000 to 0265498999

0253550000 to 0253550999 | 0263050000 to 0263053999 | 0268010000 to 0268499999

0253552000 to 0253552999 | 0263570000 to 0263588699 | 0268621700 to 0268696999

0255913000 to 0255913999 | 0263700000 to 0263799999 | 0268800000 to 0268981299

We anticipate that the majority of services will be restored by 22 March 2020. We’re sorry for any inconvenience this delay may cause but we can assure you we are working hard to get things back on track.

What else do you need to know?

Information as to the nature of these severe weather events can be sourced from the Bureau of Meteorology (BOM). Heavy rainfall, damaging winds and large hailstones are referred to in the BOM Severe Weather Warning issued for 16 February 2020 initially at 1:49 pm Sunday, 16 February 2020, reference number IDN21033; all of which were widely reported in the news media after the events.

Due to this event, we’re claiming an exemption under section 21 of the Telecommunications (Customer Service Guarantee) Standard 2011, including an exemption from the payment of compensation between 19 February 2020 to 22 March 2020 inclusive for any delays in fixing or connecting services, and the keeping of appointments relating to these activities in the impacted area.

Need more information?

If you have any questions regarding your eligibility for a CSG payment under this notice, or wish to have us reconsider whether the circumstances were a proper basis for claiming an exemption, you can contact Optus on 13 39 37 quoting CSG exemption reference number 19022020-NSW-E-C-P-CENTRAL WEST NSW_RUNL

You can also view a copy of this notice on our Internet site www.optus.com.au/msd

If, after calling Optus on the above number, you remain unsatisfied with our response to your query, you have the option of raising the matter with the Telecommunications Industry Ombudsman (TIO).  Information on the TIO and contact details are available on the Internet (www.tio.com.au) and in the White Pages® telephone directory.