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Looks like you’ve tried to put your SIM into the wrong device.
SIM cards can only be used in the device type for which they were intended and can’t be swapped between different device types. Please only use the SIM card that came with a suitable device.
If you need help or would like to get another plan or service, please see the links below:
Prepaid AutoRecharge Customers using a tablet or modem: If your SIM is in a tablet or modem and you are on an Optus Flex Plus 28-day plan with AutoRecharge turned on, you may be experiencing issues accessing your standard data on the weekend. Please contact us on 1300 555 002 for assistance. Alternatively, you may be able to access your data by putting your SIM into another compatible mobile phone. Please note: our Unlimited Data Weekends with AutoRecharge offer is for use on mobile phones and may not be accessible on certain tablets and modems.
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