If you're an impacted customer seeking support, call our dedicated hotline on 1800 507 581.

(Mon-Fri: 8am – 8pm AEDT and Sat: 8am – 4pm AEDT).

We’re focused on the safety and wellbeing of our customers and people following the impact of Cyclone Kirrily.

In addition to the below, our network team is working closely with emergency services to access Optus mobile tower sites and restore services once it’s safe to do so.

  • Staging generators
  • Checking Sat Cats (mobile network cells)
  • Resupplying fuel
  • Engaging with local disaster management groups to consult on preparedness

If you’re in an impacted area, you may be experiencing disruptions to your Optus service, including calls, text, and internet access. You can continue to check your network status here.

If your mobile or internet connection are lost and you need current information about the weather event, we recommend you use TV, radio, or contact emergency services personnel located in your area.

For major announcements, check back here for updates on how we’re further helping those impacted. Customers in the impacted region can also visit our social media.

Experiencing network issues? Try these troubleshooting tips for mobile and nbn.

How we’re supporting you

Tips to stay connected in an emergency:

  • Make sure your phone is fully charged.
  • Conserve battery power where necessary by closing all unnecessary apps in the background and placing your phone in power saving mode.
    • For iOS 17 visit our Device Guide here.
    • For most Samsung devices visit here.
    • For a guide for most device types visit here.
  • Charge any mobile battery packs for extra back-up charge.
  • Back-up your data in the cloud so you don’t lose important personal photos and data.
  • Have your emergency phone numbers saved in your phone or written down.
  • Make sure you connect with a family member or friend outside of the impacted area before a weather event hits, including letting them know what your plans are, and your exact location.

On-ground support

All stores are operating as per usual hours within the region. Optus Business Centres will be open from Monday as per usual operating hours. We will continue to update this page.

Dedicated support and financial assistance

If you’re impacted by Cyclone Kirrily, we’re doing our best to support you. For those experiencing hardship, a range of financial assistance and relief options are available to all including businesses within the region.