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Image gallery of Apple iPhone 17e
Back and front of the Apple iPhone 17e in black.Angled back view of Apple iPhone 17e in black focusing on the rear camera system.Profile view of Apple iPhone 17e in black.Apple iPhone 17e offers the durable Ceramic Shield 2 with scratch resistance, 48MP Fusion camera, MagSafe & A19 chip.Line up showing Apple iPhone 17e in black.What's in the box: Apple iPhone 17e comes with a USB-C cable. Back and front of the Apple iPhone 17e in white.Angled back view of Apple iPhone 17e in white focusing on the rear camera system.Profile view of Apple iPhone 17e in white.Apple iPhone 17e offers the durable Ceramic Shield 2 with scratch resistance, 48MP Fusion camera, MagSafe & A19 chip.Line up showing Apple iPhone 17e in white.What's in the box: Apple iPhone 17e comes with a USB-C cable. Back and front of the Apple iPhone 17e in soft pink.Angled back view of Apple iPhone 17e in soft pink focusing on the rear camera system.Profile view of Apple iPhone 17e in soft pink.Apple iPhone 17e offers the durable Ceramic Shield 2 with scratch resistance, 48MP Fusion camera, MagSafe & A19 chip.Line up showing Apple iPhone 17e in soft pink.What's in the box: Apple iPhone 17e comes with a USB-C cable.
Current image - Back and front of the Apple iPhone 17e in black.
Apple

iPhone 17e

Choose your colour:

All payments are interest free

In Stock FREE express delivery or collect in store. Learn more
$19.40/month
Was $27.74

Save $300.24 off RRP $998.64. Ends 6/9/26.

Select Device
Features | Video

iPhone 17e. Save $300
when you pay over 24 or 36 months and stay connected on select SIM plans.

Ends 6/9/26. Terms

Choose your plan

Online only deal
60GB
$60/month

Small Choice Plus Plan

  • Pay $40/month for a year, then $60. New services only. Discount applied in cart. Ends 6/9. Terms

  • New services offer $40/month for 12 months, then $60/month
  • No lock-in contract

  • No excess data charges

  • $5 for 5GB daily roaming

  • Fast connection with eSIM

  • Unlimited standard national talk & text

Save up to 10% on subscriptions every month through SubHub

All for use within Australia

Critical Information Summary (PDF)
360GB
$69/month

for 12 months

Promo Plan

  • Upgrade and Protect included (save $15/month) Upgrade your phone anytime in any condition

  • No lock-in contract

  • No excess data charges

  • $5 for 5GB daily roaming

  • Fast connection with eSIM

  • Unlimited standard national talk & text

  • Unlimited standard international talk & text to 35 destinations 

  • $10/month credit to spend on subscriptions of your choice for 12 months

  • Netflix, Amazon Prime, Paramount+,BritBox, Microsoft,Youtube and more

Save up to 10% on subscriptions every month through SubHub

Bonus value offers available until withdrawn. Plan is $69/month for 12 months, then $79/month or as notified. Terms

All for use within Australia

Critical Information Summary (PDF)
Online only deal
240GB
$70/month

Medium Choice Plus Plan

  • Pay $50/month for a year, then $70. New services only. Discount applied in cart. Ends 6/9. Terms

  • New services offer $50/month for 12 months, then $70/month
  • No lock-in contract

  • No excess data charges

  • $5 for 5GB daily roaming

  • Fast connection with eSIM

  • Unlimited standard national talk & text

  • Unlimited standard international talk & text to 35 destinations 

Save up to 10% on subscriptions every month through SubHub

All for use within Australia

Critical Information Summary (PDF)
Online only deal
480GB
$90/month

Large Choice Plus Plan

  • Pay $70/month for a year, then $90. New services only. Discount applied in cart. Ends 6/9. Terms

  • New services offer $70/month for 12 months, then $90/month
  • No lock-in contract

  • No excess data charges

  • $5 for 5GB daily roaming

  • Fast connection with eSIM

  • Unlimited standard national talk & text

  • Unlimited standard international talk & text to 35 destinations 

  • $20/month credit to spend on subscriptions of your choice for as long as you remain on this plan

  • Netflix, Amazon Prime, Paramount+,BritBox, Microsoft,Youtube and more

Save up to 10% on subscriptions every month through SubHub

All for use within Australia

Critical Information Summary (PDF)

Loyalty offer
Existing Optus customers can unlock a discount in cart when they bring a mobile number across or add a new one.

Terms and eligibility criteria apply.

You've selected

Apple iPhone 17e
Soft Pink,256GB - 36 months
$19.40/month
This device was for $27.74
Was $27.74

Add a plan to proceed

Total

$19.40/month

Minimum cost $990.30. Includes device payments over 36 months and one month of your chosen plan fees.

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Australia's Fastest 5G Mobile Network

 

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Available on eligible devices in good working order. Terms

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FEATURES

Key features​

SAY HELLO TO A GOOD BUY — iPhone 17e comes with many of the same great features as iPhone 17, at a wallet-friendly price.​

ACTION BUTTON — Quick customisable access to your favourite apps and features, or use visual intelligence to learn about your surroundings.3​

DESIGNED TO LAST — iPhone 17e is protected by Ceramic Shield 2 on the front, with 3x better scratch resistance than the previous generation.​

STUNNING DISPLAY — The 6.1-inch Super Retina XDR display makes photos pop and text easy to read.1 And the seven-layer antireflective coating reduces glare — even in bright sunlight.​

ALL-DAY BATTERY LIFE — Text, browse, and binge movies and shows for hours on end.2 Charge fast with USB-C and with MagSafe.​

A19 CHIP. BLASTS AND LASTS. — A19 makes everything you do feel fast and fluid for years to come — including powerful AAA gaming, 4K streaming and more.​

TWO ADVANCED CAMERAS IN ONE — The 48MP Fusion camera delivers optical-quality 2x Telephoto. And next-generation portraits let you capture the moment in photos and turn them into beautiful portraits later by adding a background blur after the shot.​

MORE SPACE FOR WHAT MATTERS — With storage starting at 256GB, there’s plenty of room for everything you love, now and in the future — from super-high-resolution photos and 4K videos to your favourite apps, games and more. 

OS AND APPLE INTELLIGENCE. EFFORTLESSLY HELPFUL EVERY DAY.7 — Personal, private, powerful. Write, express yourself and get things done effortlessly with advanced features like Call Screening, Clean Up, Live Translation and visual intelligence.3​

PRIVACY — Use Face ID to securely unlock, sign in and pay.​

Legal​

1The display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.06 inches (iPhone 17e), 6.27 inches (iPhone 17, iPhone 17 Pro), 6.55 inches (iPhone Air) or 6.86 inches (iPhone 17 Pro Max) diagonally. Actual viewable area is less.​

2All battery claims depend on network configuration and many other factors; actual results will vary. Battery has limited recharge cycles and may eventually need to be replaced. Battery life and charge cycles vary by use and settings. See apple.com/au/batteries and apple.com/au/iphone/battery for more information.​

3Visual intelligence is available on any Apple Intelligence–enabled iPhone. Some capabilities may not be available in all languages and regions. For more details, see support.apple.com/121115#visual-intelligence.​

5Satellite features are included for free for two years with the activation of any iPhone 14 or later model. Connection and response times vary based on location, site conditions and other factors. Some satellite features require a carrier plan. Satellite connectivity is provided by Globalstar and its affiliates. See support.apple.com/105097 for more information.​

6iPhone 17e, iPhone 17, iPhone 17 Pro and iPhone Air can detect a severe car crash and call for help. Requires a mobile network connection or Wi-Fi calling.​

7Apple Intelligence is available in beta. Some features may not be available in all regions or languages. For feature and language availability, and system requirements, see support.apple.com/121115.​

Technical specifications​

Go to apple.com/au/iphone/compare for a complete set.

Introducing the new iPhone 17e, packed with features and value.
iPhone 17e featuring Ceramic Shield 2 with improved scratch resistance and available in three colours.
iPhone 17e offers long lasting battery life compared with iPhone 11 with up to 9 more hours of video playback.
iPhone 17e is powered by the A19 chip with up to 2x faster CPU and 2.2x faster GPU performance than iPhone 11.
With iPhone 17e's 48MP camera, turn your photos into stunning portraits.
The iPhone 17e includes two advanced Telephoto camera lenses in one and offers storage options from 256GB onwards.
iPhone 17e with 6.1-inch Super Retina XDR display showing vivid colours and sharp detail.
iPhone 17e with iOS and Apple Intelligence features, including satellite connectivity and AI-powered apps.
iPhone 17e vs iPhone 11 upgrade highlights: faster performance, longer battery life, 48MP camera and 256GB storage.
iPhone privacy features and recycled materials design, highlighting secure data protection and sustainable packaging.
iPhone upgrade made easy with automatic data transfer from iPhone and Android via Move to iOS app.
Introducing the new iPhone 17e, packed with features and value.
iPhone 17e - the first iPhone designed for Apple Intelligence.
iPhone 17e offers three beautiful colours.
iPhone 17e offers long lasting battery life compared with iPhone 11 with up to 9 more hours of video playback.
iPhone 17e is powered by the A19 chip with up to 2x faster CPU and 2.2x faster GPU performance than iPhone 11.
With iPhone 17e's 48MP camera, turn your photos into stunning portraits.
The iPhone 17e includes two advanced Telephoto camera lenses in one and offers storage options from 256GB onwards.
Starting storage with iPhone 17e is 256GB.
iPhone 17e with 6.1-inch Super Retina XDR display showing vivid colours and sharp detail.
with iPhone 17e, get peace of mind in your pocket.
iPhone 17e features iOS and Apple Intelligence - effortlessly helpful every day.
iPhone 17e vs iPhone 11 upgrade highlights: faster performance, longer battery life, 48MP camera and 256GB storage.
iPhone privacy features and recycled materials design, highlighting secure data protection and sustainable packaging.
iPhone upgrade made easy with automatic data transfer from iPhone and Android via Move to iOS app.

◊ Legal Disclaimers​

Accessories: Accessories, including wireless chargers, sold separately.​

Apple Arcade: Apple Arcade requires a subscription.​

Apple Intelligence: Available in beta. Some features may not be available in all regions or languages. For feature and language availability, and system requirements, see support.apple.com/121115.​

Apple TV: Requires a subscription.​

Apple TV Offer: New and qualified returning subscribers only. A$15.99 per month after free trial. Apple TV subscription does not include third-party branded subscription services or content available for rental or purchase in the Apple TV app. Only one offer per Apple Account, and only one offer per family if you’re part of a Family Sharing group, regardless of the number of devices you or your family purchase. This offer is not available if you or your family have previously accepted an Apple TV one-year or three‑month free offer. Offer good for three months after eligible device activation. Plan automatically renews until cancelled. Restrictions and other terms apply; see apple.com/au/promo for more information. One subscription per Family Sharing group.​

App Store: Apps are available on the App Store.​

Crash Detection: iPhone 14 and later can detect a severe car crash and call for help. Requires a mobile network connection or Wi-Fi calling.​

Display Size: The display has rounded corners. When measured as a rectangle, the screen is 6.27 inches (iPhone 17) or 6.06 inches (iPhone 17e, iPhone 16e) diagonally. Actual viewable area is less.​

eSIM: Use of an eSIM requires a carrier that supports eSIM and a carrier plan. See your carrier for details. To learn more, visit apple.com/esim.​

Feature, App and Service Availability: Features are subject to change. Some features, applications and services may not be available in all regions or languages.​

100% Fibre-Based Packaging: Based on retail packaging as shipped by Apple. Breakdown of US retail packaging by weight. Adhesives, inks and coatings are excluded from the calculations of plastic content and packaging weight.​

Power and Battery: All battery claims depend on network configuration and many other factors; actual results will vary. Battery has limited recharge cycles and may eventually need to be replaced. Battery life and charge cycles vary by use and settings. See apple.com/au/batteries and apple.com/au/iphone/battery for more information.

Roadside Assistance and Emergency SOS via Satellite: Satellite features are included for free for two years with the activation of any iPhone 14 or later model. Connection and response times vary based on location, site conditions and other factors. Some satellite features require a carrier plan. Satellite connectivity is provided by Globalstar and its affiliates. See support.apple.com/105097 for more information.​

Scratch Resistance: 3x better scratch resistance of Ceramic Shield 2 is compared with previous-generation iPhone.​

Storage: Available space is less and varies due to many factors. A standard configuration uses approximately 12GB to 24GB of space, including iOS 26 with its latest features and Apple apps that can be deleted. Apple Intelligence on-device models use approximately 7GB of space and can be deleted if Apple Intelligence is turned off. Turning on Apple Intelligence will download the models again. Apple apps that can be deleted use about 4.5GB of space, and you can reinstall them from the App Store. Storage capacity subject to change based on software version, settings and iPhone model.​

Switching from an Android Phone: Download the Move to iOS app from Google Play.​

Up to 50% Charge in 30 Minutes: Testing conducted by Apple in January 2026 using preproduction iPhone 17e units and software, and USB-C Charge Cable with Apple 20W USB-C Power Adapter (Model A2305).‑ Fast-charge testing conducted with drained iPhone units. Times measured from the appearance of the Apple logo as the unit started up. Charge time varies with settings and environmental factors; actual results will vary.

TERMS AND CONDITIONS

Fair Go Policy applies

Online only discount offer:

Available to new and existing customers who sign up any eligible new mobile service which is the first mobile service on their account via Optus website online checkout or Optus webchat. The $20 discount for 12 months applies only to the standard monthly access fees on primary service and reverts to standard in-market price after 12 months. The discount does not apply to any add-ons or linked device payments and is forfeited if you cancel, recontract or change your service to an ineligible plan. Not stackable with other plan discount offers unless specified. Eligible plans for this offer: $60 Small Optus Choice Plus, $70 Medium Optus Choice Plus and $90 Large Optus Choice Plus. Offer ends 6/9/26.​ 

How we calculate total min. cost:

Your min. cost is the minimum total amount you will be required to pay, when you sign up to a SIM plan or a SIM plan with a device payment plan.

  • When you sign up to a month to month SIM plan without a device payment plan, your min. cost is one month of your SIM plan fee.
  • When you sign up to a month to month SIM plan (which includes a plan fee discount) without a device payment plan, your min. cost is one month of your discounted SIM plan fee.
  • When you sign up to a month to month SIM plan with a device payment plan, your min. cost is the cost of your device in full plus one month of your SIM plan fee.
  • When you sign up to a month to month SIM plan (which includes a plan fee discount) with a device payment plan, your min. cost is the cost of your device in full plus one month of your discounted SIM plan fee.
  • When you sign up to a month to month SIM plan with a device payment plan (which includes a device discount), your min. cost is the cost of your device in full (less one month of your device credit amount) plus one month of your SIM plan fee.
  • When you sign up to a month to month SIM plan (which includes a plan fee discount) with a device payment plan (which includes a device discount), your min. cost is the cost of your device in full (less one month of your device credit amount) plus one month of your discounted SIM plan fee.
  • When you sign up to a month to month SIM plan with an outright purchase, your min cost is one month of your SIM plan fee.

Device discount offer:

If you have device discounts, they will apply for the duration of your payment plan. Device discounts are available as advertised for customers who purchase this device on an plan, as specified above. Discount applied over length of payment plan selected and applied from the first invoice for the device payment. The discount will be forfeited if the customer cancels, recontracts or changes to an ineligible plan, and the customer will have to pay out the remaining device payments excluding the device discount. See above for offer end date. If no date is specified, the offer is available until withdrawn.

5G capable:

This device is capable of working on the Optus 5G network, which is available in selected areas (excl NT) and on selected plans. When not in a 5G coverage area, the device will switch to the Optus 4G or 3G network where it is available. For more details, click here.

Optus Upgrade and Protect:

 Available with purchase of an eligible device using OptusPay on a new eligible plan. Monthly recurring subscription fee (currently $15/mth) charged to your nominated automatic payment method. Upgrade redemptions can be made during the device payment plan term by returning device as directed by Optus, paying applicable fees (if any) and purchasing a new device using OptusPay on a new eligible plan. Redemptions can't be completed in first 30 days of device payment plan term and must be completed in-store. Cancel at any time. Excludes lost devices. N/A for outright purchase. 

$79 Optus Plus Promo Plan:

Offer available until withdrawn to new and existing Consumer and Business customers (excludes Optus Business Fund & Fleet) signing up to a $79 Optus Plus Promo Plan. Plan fee is $69/month for the first 12 months and then increases from month 13 to $79/mth or as otherwise notified by Optus. $540 value based on 36 months of Upgrade and Protect subscription. Offer forfeited if you cancel, move to an ineligible plan, or recontract your plan (including by adding or removing a device payment plan) after the offer end date. Limited to 6 services per account. Not available with other SIM plan offers, unless specified.

Bonus Upgrade & Protect on $79 Optus Plus Promo Plan:

Available until withdrawn. Available to new and recontracting Consumer and Business customers signing up to a $79 Optus Plus Promo Plan/Business Choice Promo Plan and purchasing a device on a device payment plan (excludes outright device purchases). Customers will receive an Optus Upgrade and Protect subscription for $0/mth for the duration of their device payment plan, provided they remain on an eligible SIM plan. Standard redemption fees and Optus Upgrade and Protect terms apply, see optus.com.au/customer-extras/upgrade-protect. Offer forfeited if you cancel, move to an ineligible plan, or recontract your plan (including by adding or removing a device payment plan) after the offer end date. Limit to 1 Upgrade and Protect subscription per device payment plan.

$10 credit per month offer on $79 Optus Plus Promo Plan:

Available until withdrawn. Available to new and existing Consumer and Business customers signing up to an $79 Optus Plus Promo Plan/$79 Business Promo Plan. Customer must have an active Sub Hub account with paid subscription costs greater than $0/mth to receive 12 month Sub Hub credit up to $10/mth maximum, depending on total of customers’ paid subscription costs (any difference between the total costs and $10 is forfeited). Credit will commence with first charge of paid subscription and continue for 12 consecutive billing periods. Credit forfeited if there are no SubHub paid subscriptions in a particular month during the period 12 months from commencement. Offers forfeited if you cancel, move to an ineligible plan, or recontract your plan (including by adding or removing a device payment plan) after the offer end date. Limited to 1 SubHub credit per account.

Changes to Plans (month to month):

We may make changes to your month-to-month mobile plan, including to the price or inclusions. This could include moving you to a new plan, which may cost more. We’ll give at least 30 days’ notice of any increase to plan access fees, any data inclusion decreases or any plan moves. If you don’t like the change, you can choose a new plan (once per payment cycle) or cancel.

Optus Choice Plus/Promo Plus Plans (month-to-month):

You can change to another eligible plan once per payment cycle or cancel at any time. If you change your plan, any related device payment plan will remain in place and the payments will remain the same. You may lose existing add-ons if you change to a plan that is not eligible for these and you will not receive a pro rata refund. If your plan is cancelled, there are no cancellation fees, but you will not receive a pro rata refund for the reminder of the payment cycle, unless otherwise provided in our standard agreement and subject to your consumer law rights. Any related device payment plan will be cancelled, and you’ll have to pay out any remaining payments owing as a one-off payment with any device credits or discounts forfeited. You are responsible for all charges incurred on your account by any linked Optus Kids Plans, including device charges. You will be automatically charged via card once per month for recurring charges and any add-ons. You must maintain your card payment details or your plan will be cancelled.

Device Payment Plans (OptusPay):

You can buy an eligible device on a device payment plan and pay for it over a selected term by monthly instalments (also referred to as OptusPay). You will need to remain on an eligible Optus Plan for the term of your device payment plan. If you cancel your eligible plan or move to an ineligible plan, your related device payment plan will also be cancelled. If your device payment plan is cancelled, you’ll need to pay out any remaining device payments in full. Any applicable device credits or discounts will be forfeited. If you have a related Optus Kids Plan and the primary service is cancelled (by you or Optus) then all device payment plans related to the services will be cancelled and you will need to pay out the full remaining cost of all of the devices with any applicable device credits or discounts forfeited. This is subject to your consumer law rights. Limit of one device payment plan per eligible device and per Optus plan. You will be automatically charged via card once per month for device payments. You must maintain your card payment details or your device payment plan will be cancelled.

SubHub credit on the Large Optus Choice Plus plan:

 Available until withdrawn to new and existing Consumer and Business customers signing up to a Large Optus Choice Plus plan. Customer must have an active SubHub account with paid subscription costs greater than $0/mth to receive ongoing SubHub credit up to $20/mth maximum, depending on total of customer’s paid subscription costs (any difference between the total costs and $20 is forfeited). Credit will commence with first charge and continue each month. Credit forfeited if there are no paid subscriptions via SubHub in a particular month. Offer forfeited if you cancel, move to an ineligible plan, or recontract your plan (including by adding or removing a device payment plan). Limited to 1 SubHub credit per account.

Standard International Calls and Text plan inclusion:

Medium and Large Optus Choice Plus/Promo Plus plan inclusions for standard international calls and text can be used to the following selected destinations: Brazil, Brunei, Cambodia, Canada, Mainland China, Columbia, Denmark, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Laos, Lebanon, Malaysia, Malta, Mexico, New Zealand, Norway, Poland, Romania, Singapore, South Korea, Sweden, Taiwan, Thailand, United Kingdom, USA and Vietnam. Destinations are subject to change. Calls and texts to other destinations are not included.

International Talk and Text add-ons:

Available on selected mobile plans to select destinations. You may automatically be charged via card on activation of the add-on, if no payment is made you will still have access to the add-on and the amount will be added to your next monthly invoice. Usage alerts are sent at 50%/85%/100% of your talk and text inclusions. Add-on expires once inclusions are used or at end of payment cycle (whichever is first). Add-on can only be used in Australia.

Optus Daily Roaming:

Optus Daily Roaming add-on is automatically activated and is available on Choice Plus/Promo Plus mobile plans in select Zone 1 destinations. You will be automatically charged via card upon first usage in an eligible destination. If your payment fails you will need to check your payment details are correct, and all roaming usage will be restricted. Usage alerts are sent at 50%/85%/100% of your data inclusions. Add-on includes unlimited standard national talk and text in a Zone 1 destination or to Australia (standard national talk is not available with MBB plans) and 5GB data.  Add-on expires once inclusions are used or once the add-on 24 hour duration has ended (whichever is first). If you continue to roam in eligible destinations, we’ll automatically add a further add-on to your service, and you will be charged for the further add-on. Unused data expires. Eligible destinations are subject to change, see current list at optus.com.au/roam. Fair Go Policy applies.

No Excess Data Charges:

If shared data allowance is exceeded, all shared data services on your account will be slowed to a maximum speed of 1.5Mbps (suitable for general internet browsing and music streaming, however some activities such as video streaming may see increased buffering and loading times). Usage while slowed is unmetered. Applies to data usage in Australia only.

Data Add-ons:

Available on selected mobile plans. Each add-on can be added once per 24 hrs, per service. You may automatically be charged via card on activation of the add-on, if no payment is made you will still have access to the add-on and the amount will be added to your next monthly invoice. The inclusion of your Data Add-on is added to your shared data allowance on your account. Data is counted in KB increments and includes uploads and downloads. Usage alerts are sent at 50%/85%/100% of your shared data. Add-on expires if data used or at end of payment cycle (whichever is first). Data can only be used in Australia.

Usage alerts:

Usage alerts are typically real-time but delays of up to 48 hours may be experienced. You will receive alerts in Australia and while roaming overseas via SMS. However, you can change your preferred method of receiving usage alerts and service notifications anytime by visiting My Account. To learn more about usage alerts, click here.

Unlimited Data Day:

Available to approved consumers on selected mobile plans. For use on mobile phone devices in Australia only. Available for 24 hours from activation for eligible service only, no data sharing. Fair Go policy applies. Not for commercial use. Limit 1 Add-on per service at a time. You may automatically be charged via card on activation of the add-on if no payment is made you will still have access to the add-on and the amount will be added to your next monthly invoice.

Coverage:

Coverage availability will vary depending on your device and location. Check coverage at optus.com.au/coverage.

ACCESSIBILITY

You can find free, independent, up to date information about telecommunication goods and services that are suitable for seniors and people with disabilities by visiting Accessible Telecoms (opens in a new tab) – use the search bar or follow the three steps. You can also get help finding a device with accessibility features that work best for you by visiting the Mobile & Wireless Forum Global Accessibility Reporting Initiative (GARI) (opens in a new tab).

Frequently asked questions

How do I keep track of my usage?

We'll send you usage alerts once you've reached approximately 50%, 85% and 100% of your shared included domestic data (in Australia only).

You can update your preferred method of receiving usage alerts and service notifications any time by visiting My Account.

And, you can check usage by:

  • Visiting My Account

  • Downloading the My Optus App

To learn more about usage alerts, please see the Mobile usage alerts page.

What happens if I go over my plan’s included data?

With our Endless Data feature, once you reach your shared data allowance, all services on your account will continue to use data at a maximum speed of up to 1.5Mbps. A speed of 1.5Mbps is suitable for general internet browsing and music streaming, however some activities such as video streaming may see increased buffering and loading times.

Can I change or cancel my plan?

If you only have a Choice Plus SIM plan with Optus, you have the flexibility to change your plan once a month, and there are no cancellation fees.

If you have purchased a device with OptusPay together with your Choice Plus SIM plan, you can change your SIM plan once a month. However, if you cancel your device or SIM plan, you will need to pay out the remaining cost of your device in full.

What identification details do I need when ordering the phone?

Whether you're ordering online on the phone or in store, make sure to have your ID and employment details handy as we'll need them for the credit check to process your order.

Can I collect my device from an Optus store?

Yes, you can opt for Collect in-store at a participating Optus store in a location convenient to you. During the checkout process, select the 'Collect in-store' option and choose your preferred store from the list. You will receive an email or SMS notification when your order is ready for collection.

Am I able to change my delivery address after I've made an order?

Once your order has been processed you won't be able to change your delivery address, so make sure to put in the correct address when placing your order.

Can I change the colour or size of the phone I've ordered after I've placed my order?

Once your order has been processed you won't be able to change the size or colour of your phone, so we recommend you double check prior to submitting your order.

Do I need to be there when my phone is delivered?

Yes, we'll need you to provide Proof of ID and sign for your device when it's delivered. If you miss the delivery, your device will be delivered to the closest post office for you to pick up

Are there any limitations on the Optus Choice Plus plans?

The below are not available:

  • Premium SMS

  • Directory assistance SMS

Optus Choice Plus plans do not data share with other plans which are not on the same financial account. Check your CIS document or My Optus app to check your plan.

If you have any questions about whether these plans are right for you, contact our friendly team.

How do I pay for my new Optus Choice Plus plan?

Your new Optus Choice Plus plan will be charged automatically each month via your selected card payment. You can only choose to use credit, debit or charge card for your automatic payments and can update these details anytime in My Account or My Optus app.

Once your payment is successful, you will be able to view your Tax Invoice in My Account or My Optus app.

Still have questions?

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