Extend your business reach beyond Australia.
With Optus International Inbound Services your customers can phone you free of charge from most of the world's major business centres using either a single global contact number, or a number specific to each country.
You are in control, with our intelligent call handling features, the calls can be handled how, when and where you want.
Features
Optus International Inbound Services are available from over 30 participating countries and carriers where Optus has negotiated agreements. There are two types of International service available, each providing an International reverse charge service for your customers to call you free from overseas. Note that call charges may apply to customer calls from mobile phones or payphones to these services.
- Global Free Access - a local toll free number is provided for each country that your require access from, and the call is automatically routed to Australia where it is directed to your desired answering location.
- Universal Free Access - one global toll free number gives your customers the ability to contact you from any of the participating countries.
Here are just some of the many features available on each of these services:
Intelligent call routing - With our intelligent routing technology customer calls will be directed to the right destination based on criteria that you specify, such as the time and day of the call, or you can route calls to voicemail.
Network Interactive Voice Response (NIVR) - Optus Network Interactive Voice Response enables you to play specific messages your customers, collect their response and route the call accordingly.
Online service management - Optus Inbound Service Management is a web-based application that allows you to view and make real time changes to the routing configuration of your inbound services.
Brochures
Inbound Voice Services
Give your customers one number to call from anywhere in Australia for low or no-cost.
You can also have a global toll-free contact number (or number specific to each country) that is routed to Australia.
Inbound Services Overview
The experience callers have when they contact your organisation can be critical to your success.