Optus Cloud Contact

Introducing Optus Cloud Contact

Today’s organisations operate in an Experience Economy, where the ability to meet and exceed employee and customer expectations can be a critical factor for success. However, legacy technology could be preventing them from fully meeting their customers and employees’ expectations.

Organisations must consider not only how new digital and cloud ‘Customer Experience’ technologies can streamline and automate back-office processes, but also how such technologies can allow rapid innovation generate value for an organisation’s customers.

Optus Cloud Contact, powered by NICE inContact CXone, is an Optus hosted CCaaS that combines voice, chat, email, call recording, workforce management and analytics into a single, enterprise grade service. Organisations can avoid the costs of hosting dedicated infrastructure, but still enjoy access to advanced features and dependability of an enterprise grade service.

Optus has created this solution so once a feature is switched on, your only pay for what you use.

Optus Cloud Contact helps improve a company’s ability to capture real-time information across the channels which customers use to contact a business, including online and mobile.  This enables a business to interact with customers seamlessly between channels, helping to create a better customer experience.