On-Demand Contact Centre

Extend your Contact Centre with On-Demand Capability

OVERVIEW

BENEFITS

TECHNICAL

FAQS

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Flexible and easy-to-use.

Do you need a more flexible contact centre solution to help meet peaks in demand or to help you remain operational after a disaster? Or do you need an easy-to-use solution for a small contact centre?

With Optus Business On-Demand Contact Centre capability you can extend your current contact centre resources as and when you need them. All that is required for agents to use the Optus Business On-Demand Contact Centre solution is a phone and a PC with internet connection, so you can get started quickly and begin taking calls. You can route inbound callers, use the automated outbound dialler and deliver a great customer experience while keeping your operations lean and efficient.

Features

Rapid Deployment. All you need to get started with Optus Business On-Demand Contact Centre is a PC with Internet connectivity and a phone, so it's fast and easy to deploy home based workers, set up a new contact centre or extend your in-house contact centre.

Full contact centre functionality. Your On-Demand Contact Centre is a world-class contact management solution, all without the need for buying, integrating or maintaining any additional on-premises equipment.

Reporting. Sophisticated real time and historical online reporting provides you with the information you need to monitor the performance of your contact centre.

The commercial structure of the On-Demand Contact Centre solution features monthly 'pay as you use' pricing, with no capex, no software license fees and no ongoing maintenance charges. After a small set-up fee you only pay for the agent licenses that you use in any month, as well as telecommunications charges for the agent 'nail up' calls and any outbound calls they make. An agent license is required for each concurrently logged in agent. You can increase or decrease agent licenses without incurring change fees.