Missed Call Service

We've upgraded our Missed Call Service.

Good news - from 23 January 2017 we've upgraded our Missed Call Service. We now send you a multimedia message (MMS) with an audio recording of your caller's voice message. If you currently have Missed Call Service switched on, this service has been upgraded for you automatically where you have a compatible plan and handset.

MMS stands for Multimedia Messaging Service. Using a compatible phone, you can send/receive photos, videos and sounds, animations and text just as you would a text message (SMS).

Important: If you're currently using a handset that does not support MMS or if you've asked us to turn off MMS, you'll have to opt-in to VoiceMail (charges may apply).

• To do this, on your phone's calling app, dial **004*0411000321# and press the call button.
• To opt-out of VoiceMail and Missed Call Service completely, dial ##002# and press the call button. If you do this, your missed callers won't be able to leave any messages.
• Hearing impaired users: Contact us via the Teletypewriter (TTY) Service (1800 123 124) or the National Relay Service (133 677) to discuss options.

Our new Missed Call Service will still work when you:

• Are out of a coverage area
• Have your phone switched off
• Are busy on another call
• Are just screening someone

Your caller can leave a short message and you'll receive the recording in an MMS when you are back within a coverage area or your phone is switched back on.

Read the FAQs for more information about using the service.

Important Things to Know

• The callers who ring you will be charged their normal rates for mobile voice calls.
• If you call Optus mobile customer service to request Missed Call Service to be switched on or off, you will be charged the normal rates for a call to a 1300 number.