6. Check out more online: For more details, you can log into My Business Portal or InsightPlus for more reporting options.

Note – If your account is managed, you would have received a summary bill with an “Account Charge Breakdown” section on the last page. To find your itemised details, please log into the “eFRAMS” reporting tool.

Alternate Bill Payment Method: Ensure that any alternate payment includes your invoice and account number.

Note – Some charges from previous months may appear on your bill. This is because they were processed after the relevant invoice period. 

7. The Charge Summary shows a summary of charges and discounts that are detailed within the bill. This summary groups your charges by description.

The quantity identifies the number of active services, regardless if they are charged.

- Mobile can include Data, Calls, SMS, MMS, Voicemail, Rate Plans or S&E (Service and Equipment – monthly charges).

- Data can include S&E (Service and Equipment – monthly charges), upload and download internet fees.

- Hardware (handsets or any physical device) will show as Equipment with a reference number to the “Optus Purchase Order”.

- Inbound is for any usage (National, Mobile or Local) and monthly fees attached to 13, 1300 and 1800 services.

- Outbound can include usage (Local, Fixed to Mobile, DC to Local, National etc.) and monthly fees attached to PSTN, ISDN, Multiline and Evolve Voice services.

- Managed Services related to ICT, such as cloud calling, Teams, Routers, storage equipment and racks (data centre).

8. Payments: This shows any payments made on the account during the Invoice Period (see page 1).
Payments are normally due within 30 Days or as set out in your contract. If any charge is in dispute, only that charge amount can be withheld until the dispute is resolved. The rest of the invoice is payable.

Adjustments: Adjustments made since your last bill. This may include, for example, Excess Usage Fees, Service Cancellation Fees, etc.

9. The following pages breakdown the service and usage details summarised on page 3.

- Recurring Charges: This is a summary of all your monthly recurring charges. Recurring charges are charged in advance or arrears, depending on product. This is calculated on your bill day. In this example, the relevant period is the 1st to the 30th or 31st of the month.

- Recurring Charge can also include any part month charge that is due to changes in rates or when the service was activated. In this example, the charges apply to the period between 19 October 2023 to 27 October 2023, and 28 October 2023 to 27 November 2023 (see example on page 10).

- Usage Charges: This is a summary of the variable charges for usage in the invoice period. This will show either in minutes, seconds, calls, MB, users or messages, depending on the type of usage.

Examples of charges:

• 1300, 1800 and 13 numbers on page 5 and 6
• Multiline channels/numbers on page 7
• Mobile (Gov Flex Plan) on page 8
• Evolve Data (IP VPN Service) on page 8
• Evolve Voice numbers on page 9 and 10
• ICT Managed Services on page 10