Optus Insight Plus

Get on top of billing

As an Optus Enterprise customer, you get access to our online analytics platform Insight Plus.

Providing interactive, timely access to your usage and charges across all your Mobile, Internet and Voice services, it gives you an intuitive way to manage your business telecommunications costs and inbound service traffic.

Use the power and capability of Insight Plus to:

• Track unbilled usage to identify risks and patterns
• Allocate costs back into your business
• Add user details such as names, cost centres, device types and more
• Monitor and track inbound calls with ease

Bring your data to life

Service Profile lets you add context - like user names, cost centres, department and locations - so your reports become more informative and easier to act on.

Monthly insights made easy

Insight Plus gives you flexible, streamlined ways to stay on top of your billing and inbound voice activity. Subscribe to your Billing and Inbound voice reports and receive monthly email notifications as soon as your bills are generated.

Within hours, you’ll be notified that your latest reports are ready. The reports appear in the Download section of the portal in a structured CSV format, making it easy to review, analyse or integrate the data into your own systems.

Unbilled usage reports also help you spot services that may be at risk of excess charges, both in Australia and overseas - giving you visibility before costs escalate.

Gain business insights

With Optus Insight Plus Inbound Calling reports, you can easily spot peak and quiet periods across your call centres, helping you plan staffing more effectively and reduce missed calls that could lead to missed opportunities.

You’ll also gain valuable insights into where your inbound callers are located, giving you a clearer understanding of your customer base and helping you make smarter, data driven decisions.