Discover how this powerful solution can provide unprecedented visibility into your network, ensuring optimal performance and seamless user experience. This webinar is essential for business leaders aiming to elevate their digital infrastructure.
Webinar: Enhancing the digital contact centre agent experience
In this webinar, you'll see live demos of how Optus Digital Experience Monitoring with Cisco ThousandEyes helps companies like yours assure the quality of their contact centres’ employee experience by:
- Monitoring remote contact centre agents' device connectivity, and pinpoint root causes of problems immediately
- Gaining visibility of key contact centre applications like call queues, chat capabilities, and video conferencing
- Proactively troubleshooting office or headquarters network performance with end-to-end visibility
