Introducing the Optus Frontline Worker solution

If there’s one thing that the pandemic taught us, it’s how vital frontline workers are. They already make up 80 percent of the global workforce or two billion workers – and that number is only going to increase – according to the Microsoft Work Trend index 2022.

However, many frontline workers don't have the right tools to deliver to the best of their ability, with the same Microsoft report finding that 41 percent of frontline workers in non-management positions say they do not have the right tech to do their job effectively. 

This has flow-on effects, not only on worker engagement and retention, but also on operational and cost efficiencies. Helping enterprises with this challenge is the clever thinking behind the latest offering from Optus – our newly launched Frontline Worker solution (FLW).

A secure, managed, mobile-based, enterprise-grade solution, Optus FLW is designed to enhance your frontline workers’ experience. It brings together everything you may need in a single bundle, typically including:

• Optus 5G mobile connectivity

• Rugged devices from our partner, Samsung

• Asset, service and expense management software 

• Device and application security solutions

• Premium managed services.

What really sets Optus FLW apart, however, is access to a selection of smart solutions that extend what the ruggedised device can do and improve the experience for frontline workers in specific industries including aged care, retail and local government. Plus, Optus can facilitate access to bespoke application design and development, and systems integration via our affiliation with NCS. 

NCS’ highly skilled and experienced technologists and engineers can help you build and maintain secure, scalable and robust digital solutions to empower your frontline workers with the tools they need to succeed.

Image source: Adobe Stock

The healthcare industry is facing increasing challenges as it strives to provide high-quality care and support to patients while navigating complex regulations and financial pressures. 

One area where healthcare organisations can improve efficiency, productivity and patient outcomes is by migrating away from legacy technology in areas such as in-patient care and service messaging/alarms to a single ruggedised smartphone-based device.

Think how this could transform activities such as scanning, logging resident activity, and tracking medications and goods and services in and out of hospital and aged care facilities. Optus FLW can also help enhance employee experience and patient support through improved real-time communication, messaging and information delivered directly to the device. 

Retailers today are competing to attract and retain the best frontline talent. A large proportion of frontline staff in retail are digital-first natives who spend a large percentage of their day on their smartphone.

With Optus FLW, these mobile devices are turned into enterprise-grade barcode, text and object recognition tools to support at home, in-store and back of house functions, helping to lift productivity and manage asset/inventory operations at scale.

Importantly, a frontline tech solution that is robust and consolidates all work tools and systems access on one device can also improve staff communication and collaboration, help with the delivery of onboarding and training programs, and boost employee engagement, retention and productivity.

Mobile security is an issue of significant concern for local governments, given the volume and sensitive nature of the data they handle and the potential impact of security breaches.

With an acceleration in emerging threats, it is critical that councils consider data privacy and compliance, how they will manage and secure a fleet made up of many different devices and operating systems, how to ensure devices connect only to secure networks and how to protect against attacks. 

Now with Optus FLW, local governments have an efficient way to protect frontline and citizen data by detecting threats across the kill chain: device, network, phishing and app attacks.

Image Source: Adobe Stock

Whatever your industry, particular challenges and use cases, Optus FLW is both flexible and modular.

If you have legacy applications or preferred applications from different vendors that you really don’t want to swap out, we can work with you to integrate these into your FLW solution.

It also leverages your OPEX budget with a monthly recurring charge – meaning you don’t have to wait for CAPEX to become available. 

To find out more about how Optus’ Frontline Worker solution could transform your workplace, contact your Optus Account Manager or request a call back here.