How Communify and Optus are powering frontline support with seamless mobility

Posted by Optus Enterprise , 3 March 2025, 9:00 AM

For over 40 years, Communify has been a lifeline for individuals in Brisbane facing housing insecurity, mental health challenges, and social isolation. With a growing workforce spread across 12 sites, their team needed a reliable, flexible, and cost-effective mobile solution to keep frontline staff and clients connected—anytime, anywhere.

With staff working in unpredictable environments, mobile connectivity is essential for safety and service delivery. Communify needed a scalable, reliable, and cost-effective mobility solution that could grow with them while ensuring seamless support for both staff and vulnerable clients.

Optus deployed 220+ mobile services, providing Communify with:

Uninterrupted coverage, keeping teams connected wherever they are.
Prepaid 4G SIMs for at-risk individuals, ensuring clients can access critical support.
Seamless transition from their previous provider, reducing downtime.
Dedicated account management, ensuring ongoing support.

With improved connectivity and operational efficiency, Communify can focus on what matters—delivering life-changing support to Brisbane’s most vulnerable communities.

Read the full story on how Optus is helping Communify power frontline support here or request a callback below to speak to an Optus specialist.

Optus Enterprise

For over 30 years Optus has helped organisations of all sizes to transform their customer and employee experiences.

Trusted by Australia's largest enterprises and government departments, Optus helps businesses improve employee retention and engagement, boost customer satisfaction, and drive operational efficiency.

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