A pleasing start to technology transformation at CouriersPlease

By Oliver Blain, NSW State Director Enterprise and Business 

As a nationwide small parcel delivery specialist, the COVID-19 boom in e-Commerce saw skyrocketing demand for parcel delivery – both to consumers and between businesses. Faced with this extraordinary challenge, CouriersPlease recognised they needed a network that was scalable and resilient and a modern contact centre that could seamlessly scale to handle customer queries. 

The CouriersPlease story is one that will resonate with many larger organisations wanting to transform. By looking to the future and investing in a technology platform and partner that could not only handle demand at the time but also provide them with a solid foundation for the future, they are well-positioned for continued growth.  

For CouriersPlease, the whole-of-business transformation included the seamless transition of their enterprise mobility fleet, extended support for their much in-demand contact centre and an innovative IoT solution for tracking their freight cages – all of which are vital considerations for a logistics company that handles thousands of calls and freight movements every day.

Optus also helped CouriersPlease with the rollout of Evolve Internet, Fortinet SD-WAN, Microsoft Teams Calling, and Office 365. And this is just the beginning. 

Over the course of the five year contract, CouriersPlease will also benefit from: 

• Infrastructure remediation
• Deployment of Cloud-hosted solutions
• Redundancy at all sites.

CouriersPlease now has a strategic partner who understands their particular business context and can provide strategic advice on the right technology solutions to meet current and emerging needs. Read the full story here.

To find out more about how we can help you solve real business challenges through the smart application of technology solutions, talk to your Optus Account Manager or call us on 1800 555 937.