Message us 24/7
The easiest way to contact us for help & support is to message us 24/7 in My Optus app & My Account.
Message us 24/7
The easiest way to contact us for help & support is to message us 24/7 in My Optus app & My Account.
Message us
The easiest way to get in touch is via the My Optus app or My Account.
Sales
Standard sales hours (AEDT/AEST)
Monday to Friday: 8am to 8pm Saturday and Sunday: 9am to 7pm
Extended hours (AEDT)
Friday 16 October: 8am to 8pm; 11pm to 2am Saturday 17 October: 7am to 7pm Sunday 18 October: 9am to 7pm
Get help in person
Find a store by suburb or the postcode, e.g. Haymarket, 2000.
Make a complaint
How to submit a formal complaint, including a network outage complaint.
Having issues with your internet?
Check your nbn and troubleshoot your internet issues.
Enterprise support
For incidents, billing, MACS (moves, adds and changes) and more.
Translator or interpreter services
If a friend or family member doesn’t speak English and wants to reach out, we’re here to help
