Changes to Plans (month to month):
We may make changes to your month-to-month mobile plan, options, and add-ons, including changes to the plan price or inclusions. This could include moving you to a new plan, option or add-on which may cost more. If we increase your plan price or add-on fees (e.g., for additional data, international talk & text or roaming), decrease your included data or move you to a new plan, we will give you at least 30 days’ notice of these changes. If you don’t like the changes, you can choose a new plan (once per billing period) or cancel your plan. For any other changes we make to your plan that we reasonably believe may detrimentally impact on you, we will give you reasonable notice of those changes.
$40 Teams Plan (month-to-month):
You can change your mobile plan to another eligible plan once per billing period or cancel your plan at any time. If you change your plan and you also have a related device payment plan, your device payment plan will remain in place and your device payments will remain the same. You may lose your existing add-ons and/or options if you change to a plan that is not eligible for these add-ons and/or options, and these will still be charged in full for your current billing period. If you need to cancel your mobile plan, there are no plan cancellation fees. However, if you have a related device payment plan then this will be cancelled, and you’ll have to pay out any remaining payments for your device under that device payment plan and any device credits or discounts will be forfeited. You will also need to pay all charges, inclusive of those outside of your plan inclusions (including for services or accessories), which have been incurred up until the end of the bill cycle in which the service is cancelled. This is subject to your Australian Consumer Law rights.
Device Payment Plans (OptusPay):
You can buy an eligible device on a device payment plan and pay for it over a selected term by monthly instalments (also referred to as OptusPay). You will need to remain on an eligible Optus plan for the term of your device payment plan. If you cancel your eligible plan or move to an ineligible plan, your related device payment plan will also be cancelled. You’ll need to pay out any remaining device payments in full. Any applicable device credits or discounts will be forfeited. This is subject to your consumer law rights. Limit of one device payment plan per eligible device and per Optus plan.
Optus Upgrade and Protect:
Available with purchase of an eligible device using OptusPay on a new eligible plan. Monthly recurring subscription fee (currently $15/mth) charged to your nominated automatic payment method. Upgrade redemptions can be made during the device payment plan term by returning device as directed by Optus, paying applicable fees (if any) and purchasing a new device using OptusPay on a new eligible plan. Redemptions can't be completed in first 30 days of device payment plan term and must be completed in-store. Cancel at any time. Excludes lost devices. N/A for outright purchase.
How we calculate total min. cost:
your min. cost is the minimum total amount you will be required to pay, when you sign up to a SIM plan or a SIM plan with a device payment plan.
- When you sign up to a month-to-month SIM plan without a device payment plan, your min. cost is one month of your SIM plan fee.
- When you sign up to a month-to-month SIM plan (which includes a plan fee discount) without a device payment plan, your min. cost is one month of your discounted SIM plan fee.
- When you sign up to a month-to-month SIM plan with a device payment plan, your min. cost is the cost of your device in full plus one month of your SIM plan fee.
- When you sign up to a month-to-month SIM plan (which includes a plan fee discount) with a device payment plan, your min. cost is the cost of your device in full plus one month of your discounted SIM plan fee.
When you sign up to a month-to-month SIM plan with a device payment plan (which includes a device discount), your min. cost is the cost of your device in full (less one month of your device credit amount) plus one month of your SIM plan fee.
When you sign up to a month-to-month SIM plan (which includes a plan fee discount) with a device payment plan (which includes a device discount), your min. cost is the cost of your device in full (less one month of your device credit amount) plus one month of your discounted SIM plan fee.
Standard International Calls and Text plan inclusion:
$40 Teams Plan does not include any International Calls and Text in the plan. Please ensure that you select from Optus International Talk & Text Add-on according to the Group you will be calling – Group 1, Group 2 and/or Group 3.
International Talk and Text add-ons:
International talk and text add-on charges begin as soon as you add them to your mobile plan. Charges will appear on your next bill and will continue until you cancel the add-on. Any unused minutes are forfeited and cannot be rolled over to your next billing cycle. You will receive a usage alert via SMS or email for every $50 of usage outside of your plan’s inclusions (including roaming and premium SMS). Destinations in these options may change from time to time and you should check our website for the current list of destinations prior to purchasing International Talk and Text add-ons.
Optus Daily Roaming:
Optus Daily Roaming add-on is automatically activated when you make or receive a call, send an SMS or use data (including MMS) and is available on eligible $40 Teams Plan in Zone 1 destinations. You will be automatically charged via card upon first usage in an eligible destination. If your payment fails you will need to check your payment details are correct, and all roaming usage will be restricted. Usage alerts are sent at 50%/85%/100% of your data inclusions. Add-on includes unlimited standard national talk and text in a Zone 1 destination or to Australia (standard national talk is not available with MBB plans) and 5GB data. Add-on expires once inclusions are used or once the add-on 24-hour duration has ended (whichever is first). If you continue to roam in eligible destinations, we’ll automatically add a further add-on to your service, and you will be charged for the further add-on. Unused data expires. Eligible destinations are subject to change, see current list at Optus International Roaming. Fair Go Policy applies.
Data Add-ons:
available on selected mobile plans. Each add-on can be added once per 24 hrs, per service. You may automatically be charged via card on activation of the add-on, if no payment is made you will still have access to the add-on and the amount will be added to your next monthly invoice. The inclusion of your Data Add-on is added to your shared data allowance on your account. Data is counted in KB increments and includes uploads and downloads. Usage alerts are sent at 50%/85%/100% of your shared data. Add-on expires if data used or at end of payment cycle (whichever is first). Data can only be used in Australia.
Usage alerts:
Usage alerts are typically real-time but delays of up to 48 hours may be experienced. You will receive alerts in Australia and while roaming overseas via SMS. However, you can change your preferred method of receiving usage alerts and service notifications anytime by visiting My Account. To learn more about usage alerts, click here.
No Excess Data Charges:
If shared data allowance is exceeded, all shared data services on your account will be slowed to a maximum speed of 1.5Mbps (suitable for general internet browsing and music streaming, however some activities such as video streaming may see increased buffering and loading times). Usage while slowed is unmetered. Applies to data usage in Australia only.
iPhone 18 Pro offer:
Value based on Launch Plus Promo Plan with $10/month off for 12 months (ends 12/11), $10/month SubHub credit for 12 months & $15/month Upgrade & Protect for $0 over 36 months. Terms apply. Offer ends 12/11/2026.
iPhone Duo offer:
Value based on Launch Plus Promo Plan with $10/month off for 12 months (ends 12/11), $10/month SubHub credit for 12 months & $15/month Upgrade & Protect for $0 over 36 months. Terms apply. Offer ends 12/11/2026.
Samsung Galaxy S26 offer:
Available to Consumer and Business customers who sign up or recontract and stay connected to an eligible mobile SIM plan and purchase Samsung Galaxy S26 on a 12, 24 or 36 months device payment plan. Excludes outright purchases. Discount applied over length of payment plan selected and applied from the first invoice for the device payment. The discount will be forfeited if you cancel or recontract and you will have to pay out the total remaining monthly payments for the device, excluding the device discount. Not available with other offers unless specified. Offer ends 12/11/2026.
Samsung Galaxy Z Fold8 Ultra offer:
Available to Consumer and Business customers who sign up or recontract and stay connected to an eligible mobile SIM plan and purchase Samsung Galaxy Z Flip8 or Z Fold8 Ultra on a 12, 24 or 36 months device payment plan. Excludes outright purchases. Discount applied over length of payment plan selected and applied from the first invoice for the device payment. The discount will be forfeited if you cancel or recontract and you will have to pay out the total remaining monthly payments for the device, excluding the device discount. Not available with other offers unless specified. Offer ends 12/11/2026.
