22 September 2025: CEO, Stephen Rue Update

In reviewing our call logs of customers who could not contact triple zero on Thursday, we have identified an additional seven customers.

Our investigations have revealed there was a period from 12.17am to 12.30am, as the upgrade was being readied for deployment, during which the ability of these customers to get through to emergency services was affected.

We have completed welfare checks and can confirm that three of the households have confirmed they require no further assistance. 

Two customers have been referred to SA Police and two to WA Police as we have been unable to make contact. This is in line with standard welfare check protocol.