Customer feedback results in fixed line product for Australian SMBs who are on-the-go
Matthew Ball, Vice President of Optus SMB, said small business owners have been the inspiration for the changes.
“Our customers tell us they want to grow their business. They are overtly aware that each time their phone rings, or an email is received, or an enquiry made via their website, that this could be their next customer or sale.”
“We have taken on their feedback for the design of Optus Loop Live and are excited to offer a product that helps Australian SMBs to never miss an opportunity – without lock in contacts and even if they are not an Optus customer.
“Small business owners simply go online, select their own fixed number and, in as little as 15 minutes, begin receiving customer calls on their mobile.”
Optus Loop Live includes:
- Auto attendant: A fully automated virtual receptionist which greets and direct callers to specific areas or staff members
- Agent find: Optus Loop Live will automatically scan available employees and connect callers to them, providing a seamless calling experience for your customers.
- Collaboration: Owners can stay in touch with customers and employees wherever they are with a suite of collaborative features like desktop sharing, chat and audio/video conferencing - all from their Optus Loop Live desktop application.
In addition to being available online, Optus Loop is available via one of Optus’ Business Specialists in Optus Retail Stores.
“Optus Loop Live makes it easy for small business owners to benefit from innovative technology. With Loop Live, being away from the office doesn’t mean you have to miss an opportunity of any size.”
Media enquiries:
Sally Oelerich Optus Corporate Affairs 02 8082 7850 media@optus.com.au
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