OPTUS TO OFFER OPTUS SPORT TO ALL AUSTRALIANS FOR FREE
“We are confident in our capabilities and are ready to back our product. We want Australians to be able to experience the content we have on offer.
“Over the last 48 hours, we have introduced a range of measures to address the technical issues experienced by some Optus Sport viewers.
“Since Monday, Optus has delivered the last six matches without issue. This has provided the confidence we needed to reassure the Australian public that we have addressed these issues and that our efforts have worked.
“We have also listened to feedback. As a gesture of goodwill for Australian fans, Optus will also simulcast the group matches of the 2018 FIFA World Cup in conjunction with SBS through the Group stages.”
Mr Lew said despite some issues, thousands of customers continue to sign up to Optus Sport and wanted the flexibility to watch content when and wherever they choose.
“This reaffirms that our strategy to deliver quality content to customers is the right one. I have conviction in our content strategy and Optus will not waiver from our pursuit of this strategy.”
Optus is pushing the boundaries of sports broadcasting innovation in Australia and with that comes challenges and risks.
Mr Lew said in the short term the company will work on restoring trust with those customers who have had a poor experience.
“We appreciate customers have given us another go and invite those to tune in for tonight’s games.”
[i] Any customer who has purchased or does purchase an Optus Sport subscription for the World Cup will be provided a refund. This offer includes the first three rounds of the Premier League and includes matches between Arsenal and Manchester City, Chelsea and Arsenal and Manchester United and Tottenham.
Media contact: Optus Corporate Affairs (02) 8082 7850 media@optus.com.au
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