CYCLONE DEBBIE - NETWORK UPDATE - 11.30 AM QUEENSLAND TIME

An update on the impact to Optus' mobile network in Queensland as a result of Cyclone Debbie.

An Optus spokesperson said:

As of 11.30 am (AEST) today, there remains some localised impact to Optus’ mobile network in Queensland as a result of Cyclone Debbie.

We have restored mobile service in parts of Mackay, Bowen, Proserpine, Cannonvale, Moranbah, Sarina, Hamilton Island, Daydream Island, Clairview and Airlie Beach.

Localised flooding is hampering access to some sites in these areas but we are continuing to work closely with the relevant emergency services to get safe access to restricted areas and deploy portable generators to restore services as quickly as possible.

Support for customers

Optus is on-site distributing pre-paid SIMs for local residents, loan phones, and offering a free mobile phone recharging service at the Cannonvale Shopping centre car park, the community recovery centre at Cannonvale TAFE and the community recovery centre at Proserpine State School.

Optus has in place a financial assistance policy to support customers affected by the cyclone. On a case-by-case basis Optus can offer:

• free call diversions from an Optus fixed home phone to any mobile or fixed number
• extended timeframes for bill payments
• bill waivers in instances of extreme financial hardship; and
• free suspension, relocation or cancellation of a fixed service.

Anyone wishing to discuss financial assistance can call our Customer Care team on 133 937.