CYCLONE MARCIA - NETWORK UPDATE - 9.45 AM QUEENSLAND TIME

As of 9.45 am (AEST) today, there has been localised impact to the Optus mobile and fixed networks in some cyclone affected areas of Queensland.

Optus engineers continue to closely monitor the network to minimise impacts on our customers.

Network Update

Due to major power failures there is no Optus mobile service in Double Island Point, Rockhampton, Mt Larcom, Mt Hopeful and Yeppoon.  There are also some disruptions to Optus mobile coverage in South Brisbane.

Due to power outages there are disruptions to Optus’ fixed voice and broadband services in Rockhampton and Yeppoon. Fixed voice and broadband services have now been restored to Mackay.

Optus is working closely with the relevant authorities to enable quick and safe access to restricted areas. Where possible, we are attempting to deploy back-up generators to respond to power outages.

Support for Affected Communities

Optus stores in Rockhampton, Yeppoon, Gracemere and Caloundra, will be closed on Saturday 21 February 2015. Stores in Gladstone and Gladstone Valley are open.

Optus has in place a financial assistance policy to support customers affected by the cyclone. Anyone wishing to discuss this can call our Customer Care team on 133 937.

Optus will use Facebook and Twitter to communicate localised network updates. https://www.facebook.com/optus and https://twitter.com/Optus.

Media enquiries:

Gabrielle Crittenden

Optus Corporate Affairs

Tel: (02) 8082 7850