CYCLONE MARCIA - NETWORK UPDATE - 12.15 PM QUEENSLAND TIME

As of 12.15 pm (AEST) today, there has been localised impact to the Optus mobile and fixed networks in some cyclone affected areas of Queensland.

Network Update

Optus engineers continue to closely monitor the network to minimise impacts on our customers and restore services as quickly as possible:

• Due to ongoing power outages there is no Optus mobile service at Mt Larcom and Mt Hopeful.

• Continued power outages in Yeppoon are currently affecting mobile, as well as fixed landline and broadband services.

• Mobile, fixed landline and broadband services to Rockhampton are being progressively restored throughout the day.

• Mobile services to Double Island Point are being progressively restored.

• Mobile services in Brisbane and South Brisbane have been restored. Customers may experience some disruptions to mobile coverage on Russell Island.

• Fixed landline and broadband services were restored in Mackay earlier this morning.

Optus is working closely with the relevant authorities to enable quick and safe access to restricted areas. Where possible, we are attempting to deploy back-up generators to respond to power outages.

Support for Affected Communities

Optus stores in Rockhampton, Yeppoon, Gracemere and Caloundra remain closed. The Optus store in Morayfield has now been closed.

Optus’ Gladstone and Gladstone Valley stores remain open.

Optus has in place a financial assistance policy to support customers affected by the cyclone. Anyone wishing to discuss this can call our Customer Care team on 133 937.

Optus will use Facebook and Twitter to communicate localised network updates. https://www.facebook.com/optus and https://twitter.com/Optus.

Media enquiries:

Gabrielle Crittenden

Optus Corporate Affairs

Tel: (02) 8082 7850