CYCLONE MARCIA - NETWORK UPDATE - 10.15AM QUEENSLAND TIME

As of 10.15am (AEST) today, there remains some localised impact to the Optus mobile and fixed networks in Queensland.

Network Update

Optus engineers continue to closely monitor the network to minimise impacts on our customers.

We are working closely with the relevant authorities to enable quick and safe access to restricted areas. Where possible, Optus is responding to power outages by deploying back-up generators. Optus has deployed a satellite cell into the affected region to expand mobile services.

• Mobile service at Mt Hopeful has been restored.
• Mobile service on Russell Island has now been fully been restored.
• Mobile, fixed landline and broadband services in Yeppoon have largely been restored.
• 2G and 3G mobile services have been restored on the outskirts of Frenchville. Mobile coverage within the Frenchville CBD remains disrupted.
• There is currently no Optus mobile service at Mt Morgan. Optus technicians are currently investigating a transmission issue which is disrupting service.
• Optus has deployed a satellite cell at Byfield to expand mobile services in the township.

Support for Affected Communities

Optus is distributing pre-paid SIMs for local residents, satellite loan phones for emergency services, and offering a free mobile phone recharging service at the Yeppoon Townhall from 11.30 am today, Wednesday 25 February.

Optus has in place a financial assistance policy to support customers affected by the cyclone. On a case-by-case basis Optus can offer:

• free call diversions from an Optus fixed home phone to any mobile or fixed number
• extended timeframes for bill payment
• bill waivers in instances of extreme financial hardship; and
• free relocation or cancellation fees.

Anyone wishing to discuss financial assistance can call our Customer Care team on 133 937. 

Media enquiries:

Gabrielle Crittenden

Optus Corporate Affairs Tel: (02) 8082 7850