- As of 10.30am, there is limited impact to the Optus Network as a result of the NSW bushfires.
- Power has been restored to our Dudley/Redhead and Bilpin mobile sites and both sites are operational.
- Our Stockrington site is currently running on generator power. Normal service has resumed in Stockrington and the surrounding areas of Minmi, Maryland, Cameron Park and Clarence Town.
- Optus’ network operations team is closely monitoring the NSW bushfire situation and our network performance in bushfire zones.
Customer and Community Support Update:
- Customers in need of any assistance with their accounts due to the bushfires can call Optus’ free Bushfire Assistance line number on 1800 234 020.
- Optus is waiving any disconnection fees for affected customers, and is offering customers a call diversion service from landlines to mobiles at no cost.
- Free prepaid phones and sim cards are available for customers in need in the Blue Mountains and Richmond areas. Customers can visit the relief centre at North Richmond Community Centre or our store in Springwood, The Phone House. The Phone House is at 128 Macquarie Road, Springwood, or you can call them on 02 4751 1795.
- Optus is supporting the Red Cross Disaster Relief and Recovery effort. Customers can make a $5 donation via SMS by texting DONATE to 19 Relief (19 735433.) All funds donated will go to Australian Red Cross and Optus will match donations dollar-for-dollar up to $100,000.
