- As of 4.30pm, there are three Optus mobile sites affected by power outages.
- The mobile site in Stockrington is running on battery power, and still servicing customers. We have taken measures to extend battery life at this site.
- One mobile site in Bilpin is also running on battery power, and currently still operating.
- A further site in the Dudley/Redhead area is now running on battery power. The site is still operational.
- We are working with the relevant authorities to determine when it will be safe to deploy generators to these three sites.
Customer and Community Support Update:
- Optus, Salmat Digital and Australian Red Cross have launched an SMS donation campaign in support of Red Cross Disaster Relief and Recovery.
- Optus customers will be able to make a $5 donation via SMS by texting DONATE to 19 Relief (19 735433) to help with Red Cross Emergency Work in NSW bushfires and other disasters.
- 100% of all funds donated will go to Australian Red Cross and Optus will match donations dollar-for-dollar up to $100,000.
- Optus is waiving any disconnection fees for affected customers, and can also offer customers a call diversion service from landlines to mobiles at no cost.
- Customers in need of any assistance with their accounts due to the bushfires should call Optus’ free Bushfire Assistance line number on 1800 234 020.
Media enquiries: Optus Corporate Affairs Tel: (02) 8082 7850
