- As of 10.30am this morning, there is no impact to the Optus Network as a result of the NSW bushfires.
- Optus' network operations team will continue to liaise with emergency services and the relevant authorities, and closely monitor the bushfire situation throughout today.
Customer and Community Support Update:
- Optus is offering affected customers call diversion from landlines to mobiles at no cost, and waiving any cancellation fees.
- Optus has set up a Bushfire Assistance line for customers with any questions about their accounts, cancellations or financial assistance due to the bushfires. Please note, the number to call is 1800 234 020.
- We are providing prepaid phones and sim cards for customers in need in the Springwood area, through our Springwood store, The Phone House. Customers can contact The Phone House on 02 4751 1795, or visit at 128 Macquarie Road, Springwood.
