- Optus services and network infrastructure in bushfire affected areas across NSW remain operational.
- In preparation, we have deployed a portable mobile base station to the Springwood area should the situation worsen.
- Optus will continue to work with the relevant authorities over the coming days, and is closely monitoring the ongoing bushfire situation and our network performance.
Customer and Community Support Update:
- Optus is offering affected customers call diversion from landlines to mobiles at no cost.
- Customers can contact Optus on our dedicated Bushfire Assistance line 1800 234 020 if they have any questions about their accounts, cancellations or financial assistance due to the bushfires.
- Optus is giving out prepaid phones and sim cards for customers in need in the Springwood area, through our Springwood store, The Phone House. Customers can contact The Phone House on 02 4751 1795, or visit at 128 Macquarie Road, Springwood.
