OPTUS INCREASES FOCUS ON FIXED OPPORTUNITIES

Optus today announced organisational changes it has made to finalise the shape of the restructure it announced to staff last month. Central to the change is a focus on fixed, an elevation of the brand, the end of third party door-to-door sales, and efficiencies gained through alignment of IT systems and Network functions.

Optus has appointed Martin Mercer, a highly experienced telecommunications professional as Managing Director, Strategy & Fixed to lead its fixed line business and ensure it is well-placed to play a significant role in the company’s future business strategy.

Martin Mercer said, “This new structure underpins Optus’ commitment to growing its fixed line business. The opportunities presented by the NBN provide Optus with real potential for growth. “Fixed is at the heart of our business. Optus was established on the back of providing choice in fixed line telephony. We’ve been advocates for structural change in telecommunications for over a decade, and now it’s happening we want to show Australians that we are committed to helping take advantage of the opportunities becoming available to them. We have historically provided Australians with real choice and this will be enhanced with the reach and the services made possible by the NBN.”

As well as renewing its focus on the fixed line business, Optus is also moving to improve brand and direct customer communication through a dedicated brand and marketing communications group, end third party door-to-door sales to focus on branded channels, and improve the efficiency of IT systems and Network functions through regional alignment.

Today’s announcement follows Optus’ customer-centric retail transformation which was announced last year. The transformation sought to achieve operational efficiencies while ensuring Optus delivers a better experience for customers. This is being achieved through strengthening customer facing functions with Optus recently announcing the addition of 33 new stores, a refresh of the branded ‘yes’ stores, the first of which was opened earlier this month, retraining 4,500 retail staff and the addition of 200 new retail staff.

As a result of the organisational changes announced today, 290 roles have been made redundant with the majority coming from Marketing, IT, Networks and Sales.

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Optus Corporate Affairs
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