Brisbane Optus continues to experience some disruption to its mobile and fixed network infrastructure in the CBD and South Brisbane areas. Partial coverage is still available as coverage overlap in most areas of Brisbane has mitigated the loss of individual base stations. We expect mobile services to resume to normal service levels within the next week as power availability improves and building access granted so our engineers can inspect any damaged equipment.
Ipswich In Ipswich, while a few nodes on our HFC network remain affected by the power outage, fixed home phone and internet services are largely restored.
Sydney to Brisbane Link Restoration activity is currently underway to repair the damaged optical fibre on our Sydney to Brisbane link this weekend. As protected services were switched successfully to our coastal link, residential and business customers have not been impacted.

SERVICE TELEPHONE STANDARD HOURS OF OPERATION EXTENDED HOURS OF OPERATION (AEST)
General enquiries 133 937 8.00am – 7.00pm, Monday to Friday
9.00am – 5.00pm, Saturday		 8.00am – 10.00pm, Monday to Friday
9.00am – 10.00pm, Saturday
9.00am – 5.00pm, Sunday

SERVICE TELEPHONE STANDARD HOURS OF OPERATION EXTENDED HOURS OF OPERATION (AEST)
General enquiries 133 343 8.00am – 7.00pm, Monday to Friday
9.00am – 5.00pm, Saturday		 8.00am – 10.00pm, Monday to Friday
9.00am – 10.00pm, Saturday
9.00am – 5.00pm, Sunday

SERVICE TELEPHONE STANDARD HOURS OF OPERATION EXTENDED HOURS OF OPERATION (AEST)
Mobile Customer Service 1300 133 334 8.00am – 7.00pm, Monday to Friday 8.00am – 7.00pm, Monday to Friday
9.00am – 5.00pm,
Saturday and Sunday
Support/Technical – Mobile/converged 1800 200 487 24×7 24×7 (with additional staffing)
Support/Technical – Data/voice 1300 300 332 24×7 24×7 (with additional staffing)

SERVICE TELEPHONE STANDARD HOURS OF OPERATION EXTENDED HOURS OF OPERATION (AEST)
Wholesale Mobile Customer Care 1300 300 221 (option 2) or 1300 302 498 (option 2) 8.00am – 8.00pm, Monday to Friday
10.00am – 6.00pm
Saturday		 24×7
Wholesale Residential Broadband and Telephony Customer Fault Management 1300 300 221
(option 7)		 7.00am – 11.00pm, Monday to Sunday
11.00pm – 7.00am,
On-call support		 24×7
Wholesale Service Desk (Wireline Network) 1300 300 221 (option 3) 24×7 24×7