OPTUS SIGNS UP TO CONSUMER CODES

Cable & Wireless Optus today reaffirmed its commitment to customer service by being one of the first carriers to sign two important Australian Communication Industry Forum (ACIF) Consumer Codes.

Optus has become a Code Signatory to the Complaint Handling and Credit Management Codes of Practice, as demonstration of its policy to effectively handle consumer complaint and operate credit management practices in a fair and reasonable way.

Paul Fletcher, Director Regulatory Affairs and Interconnect, said Optus believes that participating in the self-regulatory forums is part of an ongoing commitment to customers.

"What this means is that Optus is committed to giving the customers a fairer go."

"By putting the framework in place, we are ensuring the safeguard of the complaint handling process, and keeping customers informed."

"Optus was one of the founding members of ACIF in 1997, and we are proud to be one of the first carriers to voluntarily sign up to the new codes."

For more information:
Stephen Woodhill
Cable & Wireless Optus
Phone: (02) 9342 7580