Welcome to
Donate Your Data

Please contact the Optus partner who organised for you to join Donate Your Data.

Optus reserves the right to remove participants from the Donate Your Data program if they become ineligible for the program or if misuse is identified.

Under Donate Your Data you will receive free recharges on the eligible Optus Prepaid plan every 35 days, and you’ll be eligible to get extra data for use in Australia that’s donated by our customers. But this added data is not guaranteed, and the amount received might vary each month.

No, Optus is providing specially marked SIM cards that will include free recharges on the eligible Optus Prepaid plan every 35 days. If you wish to purchase additional data or international calling as offered by Optus, you can, but you will be responsible for those additional costs.

To check how long you are supported on the Donate Your Data program please refer to the information provided with your Donate Your Data SIM card, or contact the Optus partner who organised for you to join Donate Your Data.

At the completion of this initiative your Optus SIM card will no longer receive the automatic free recharges. If you would like to continue using your Optus service you will need to pay any recharge costs.

If you change your mind after you join this initiative, please let the Optus partner who organised for you to join Donate Your Data.

You will be able to monitor data usage via the My Optus app available free to download in the App Store and Google Play. Once you have this you can see how much data you have and how much you have used.

Data use will be incurred to download the My Optus app.

If you use all the included data, you will no longer be able to access the internet using our mobile network until your data is reloaded on your next automatic recharge. You do have the option to top up your data at your own expense via the My Optus app or optus.com.au/recharge. 

If you have any problems related to your data or phone service, interrupted service or general queries not related to the Donate Your Data program, you can contact Optus via optus.com.au/support, or by using web chat on the Optus website.

You’ll need a compatible smart phone to receive the free program’s benefit of calls, texts and data. Optus offers a great range of low-cost phones available for purchase see Prepaid phones.

Phones compatible on the Optus network are also available at Coles, Woolworths, Big W, Kmart and other retailers.

If you buy a phone, ensure you don’t activate any offers or SIM cards given to you with the phone.   

Most phones that are 4G capable are compatible with the Optus network, so you can try find a second hand phone on eBay or Facebook Marketplace. Just make sure it’s unlocked and ready to be used on the Optus network before you buy it. If you have any questions about whether the phone is compatible with the Optus network call us on 1300 132 208.  

If you’re waiting for a phone, ensure you activate your Donate Your Data SIM card as soon as possible – that way your free service will be ready to use as soon as you receive your phone.

If you’d like to keep your current phone number, give us a call on 1300 132 208 and we’ll help you set it up. 

If you’re not an existing Optus customer, you may bring your current number over to Optus to use with your Donate Your Data SIM. To switch your current number to Optus, please ensure that: 

• You are the account holder with your current service provider; 

• Your number is currently active; 

• You have access to the current mobile number; and 

• You check with your current provider about early termination fees  

Make sure to watch the activation video for step by step instructions on switching your number to Optus or for more information click here. 

If you’ve got more than one Donate Your Data Prepaid SIM, simply activate them one at a time.  

Please note you can only have five Optus services activated under the one email address. If you have 5 Optus services activated under the one email address and need to activate more, then you will need to activate them under a different email address. 

To activate your specifically marked Donate Your Data SIM, you (or your parent/guardian if under 14 years of age) will need a current form of identification.

If activating online this can be:

• Australian Driver’s Licence
• Valid Australian or International Passport
• Medicare card