nbn Speed Packs

Basic, Standard, Business Standard, Home Fast, Home Premium Upload, Business Fast, Business Premium, Home Superfast, Business Superfast, Home Ultrafast and Business Ultrafast Speed Pack/Tiers: Available to selected customers and/or as part of selected plans only.

¥ Home Fast, Home Premium Upload, Business 100/40, Business Premium, Home Superfast, Business Superfast, Home Ultrafast & Business Ultrafast Speed Pack/Tiers:

• Home Fast, Home Premium Upload, Business 100/40, Business Premium, Home Superfast, Business Superfast, Home Ultrafast & Business Ultrafast Speed Pack/Tiers only support one phone line.
• Home Superfast, Business Superfast, Home Ultrafast & Business Ultrafast Speed Pack/Tiers require equipment capable of achieving plan and Speed Pack/Tier speeds such as the Optus supplied Sagemcom F@st 5366TN modem or Optus Ultra WiFi modems and only available to eligible Fibre to the Premises and HFC customers who have a maximum line speed capable of supporting these Speed Pack/Tiers.

Your modem/router, and how it is set up within your premises, could limit you from utilising your maximum speed of your internet plan.

^ Typical Busy Period Speed is the typical expected experience between 7pm and 11pm which is the busy time for residential consumer Internet traffic, and between 9am and 5pm, Mon-Fri (excluding public holidays), which is the busy time for small to medium business (SMB) consumer Internet traffic. It is not a guaranteed minimum speed. This is based on data excluding Fixed Wireless customers and FTTN/B/C lines with limited maximum line speeds. The Typical Busy Period Speeds are determined and updated in accordance with ACCC guidelines. The published figures may increase or decrease over time. The published figures are not representative of future performance and should not be considered a guaranteed minimum. The actual speed you will experience depends on a number of factors, as set out below.

* Average Peak Download Speed is calculated over a two-week period starting on the date of publication and is the average speed experienced by a representative group of customers between 7pm and 11pm which is the busy time for residential consumer Internet traffic, and between 9am and 5pm, Mon-Fri (excluding public holidays), which is the busy time for SMB consumer Internet traffic. It is not a guaranteed minimum speed. Past performance is not an indication of expected future speed. The Average Peak Download Speed is based on calculations excluding Fixed Wireless customers and FTTN/B/C lines with limited maximum line speeds. The actual speed you will experience depends on a number of factors, as set out below.

Factors affecting speed and performance: The actual speed you will experience depends on a number of factors including your access type, demand on the network, local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location which can interfere with reception and speed.

nbn Fixed Wireless These speeds packs do not apply to nbn Fixed Wireless services. Please refer to the nbn Fixed Wireless speed pack information below.

Fibre to the Node, Fibre to the Curb, or Fibre to the Basement customers will have their maximum line speed confirmed once the service is activated and if the plan or speed pack chosen can't be supported by the line, alternative options will be provided.

nbn Fixed Wireless Speed: Internet speeds indicated in the table are maximum theoretical speeds and are not an estimate of the speeds you will actually experience.

You will not experience these speeds at all times. Fixed Wireless speeds will be slower during the busy period, which is 7pm to 11pm for individual consumers and 9am to 5pm, Monday to Friday (excluding public holidays) for SMB consumers.

Factors such as congestion may significantly affect the Fixed Wireless services. You will typically experience slower speeds due to a number of factors including:

• signal strength or obstruction of the antenna line of sight to the nbn Fixed Wireless tower;
• the capacity of and demand on the nbn Fixed Wireless tower and network, especially during the busy period when more premises use the internet;
• local conditions such as internet traffic, your hardware and software, your in-home set up, how you use the internet at home, the data source or destination, and your location; and weather conditions such as extreme heat and heavy rain.

Optus cannot ascertain the actual effect of these factors on an individual consumer Fixed Wireless service until after that service is activated. Optus relies on NBN Co to provide information on congestion on Fixed Wireless services.