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Optus nbn home internet

If you're nbn ready, your moment has arrived.

Want to get the nbn from Optus? Here’s how.

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Steps to connect

If you have your plan sorted, you're now ready to get connected. If you haven't decided on a plan yet, enter your address below to find out what's available.

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    Types of nbn

    The installation type available to you is determined by the location of your premises. We’ve listed all the current ways to tap into Optus nbn home internet here.

    nbn Cable

    When it comes to installing nbn Cable (aka HFC cable - Hybrid Fibre Coaxial cable), nbn may need to install a cable lead-in and a PCD (Premises Cable Device) on the outside wall of your home. If you are an existing Optus cable customer, a technician may install a Network Termination Device (NTD), a wall-plate or a splitter inside your home.

    nbn Fibre

    nbn Fibre to the Premises (FTTP) is Internet that reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines. Most nbn Fibre connections will have a new fibre-optic cable run right up to the premises.

    nbn FTTB

    With Fibre to the Basement (FTTB), nbn equipment is installed in your building’s basement or communications cupboard. In most cases nbn won’t need access inside your home.

    nbn FTTN

    With Fibre to the Node (FTTN), nbn sets up a ‘node’ or network equipment box on your street. In most cases, nbn won’t need access inside your home.

    nbn FTTC

    nbn Fibre to the Curb (FTTC) runs fibre cables to a Distribution Point Unit underground near your premises, then uses an existing copper connection for the last stretch. A technician may need access to your premises to install an nbn Connection Device.
    Business nbn plans
    nbn home internet plans

    Connecting your Optus WiFi Modem

    Your Optus WiFi Modem is provided by Optus. It enables connectivity to multiple devices simultaneously.

    Tips

    • Most customers will be able to use the Optus Self-Install Kit, delivered to you before your nbn install day. We’ve prepared some easy instructions so you can get connected as soon as your nbn technician finishes activating your service
    • If you prefer, book in an Optus nbn technician to professionally install your modem. Either way, we’re here to help. So if you get stuck, call Optus nbn on 1300 300 427.

    Power Failure

    nbn equipment operates on mains power. Optus nbn does not supply a battery backup. In the event of a blackout or power failure your Optus nbn services will not work. This means no home phone and no data.

    If you have a serious illness or medical condition, require disability services, have a back-to-base alarm, or require an uninterrupted telephone line, you should consider whether this product is right for you. Call 1300 300 427 to discuss your alternatives.

    In case of a blackout or power failure, we recommend you keep a charged up mobile phone to make emergency calls.

    Important Information

    Important Information for Cable and nbn Customers: Equipment supplied requires mains power, which may not be suitable if you have a serious illness or condition, require disability services, have a back-to-base alarm, or require an uninterrupted telephone line. Call us to discuss your options.

    Serviceability: Available in selected areas. Unfortunately, we cannot guarantee installation until we successfully install your service.

    Speed: Internet speeds indicated are maximum theoretical speeds only. This doesn't mean that you will experience the maximum speeds at all times. In fact, you will typically experience slower speeds due to a number of factors including demand on the Network and local conditions such as internet traffic, your line condition, your hardware and software, the data source or destination and your location that prevent or interfere with reception and speed.

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