GENERAL: Fair Go Policy Applies. Offer available to credit approved customers. The Optus Fair Go Policy applies.

COVERAGE AND SERVICEABILITY: The Optus 4G Home Internet service uses our 4G network and it is designed to be used in the home. The 4G Internet Service is only available in selected areas on the Optus 4G Plus network with the modem supplied by Optus. There may also be technical or commercial reasons that affect your ability to access the service at your address. The service cannot be used overseas. Coverage availability will vary depending on your device and location. A service qualification (SQ) and coverage check based on your address will be conducted before your order is accepted. The SQ check is an indication that your chosen location is within a 4G Home Internet serviceable area, it does not guarantee that your address is 4G serviceable. We recommend that you position your modem close to a window to maximise signal strength.

EQUIPMENT NEEDS AND COST: These plans can only be used with the Optus-supplied modems. If you're on a 24-month Optus 4G Internet Unlimited plan, you will be provided with the Optus modem and your device repayments will be reduced by a monthly credit. If you're on a month-to-month plan, you will need to purchase the Optus modem at an upfront cost, which will be advised at the time of purchase, in order to use this plan. The SIM supplied with the modem will not work in any other device and must not be removed from the modem.

MINIMUM TERM: New and existing customers can connect to a 4G Internet Unlimited plan on a month-to-month or 24-month contract. The minimum term and charging commence when your service is activated. Service activation occurs when you receive the modem.

DATA: The 4G Internet Unlimited plan comes with an unlimited data allowance, subject to the Optus Fair Go Policy. Data sharing or pooling is not available for Optus 4G Home Internet.

SPEED: The speeds on the 4G Internet Unlimited plan are limited to a maximum download speed of 25Mbps and a maximum upload speed of 2Mbps. A download speed of 25Mbps is suitable for web browsing, emails, social media, streaming music, SD and HD video. It is not likely to be suitable for 4K streaming and may not be suitable for online gaming.

Data speeds for the 4G Internet Service are variable and may differ to mobile and mobile broadband speeds on our 4G network. Actual speeds experienced will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

RELOCATION: When moving address, you are required to check your serviceability at optus.com.au/4ghomeinternet.

MINIMUM TOTAL COST: The minimum total cost figures provided includes payment by direct debit. • For the 24 month plan, the minimum total cost is $1357 (with ‘one month free’ applied). • For the month to month plan, the minimum total cost is $216 for the first month (with ‘one month free’ applied).

PAYMENT PROCESSING FEE: If you don't pay by direct debit (bank account or credit card) or BPay savings, a payment processing fee will apply. For details go to optus.com.au/payments.

CANCELLATION: There are no plan cancellation fees. Customers on the: • 24-month plan will need to pay out the full remaining cost of the modem, which will include any monthly device credit or subsidy that Optus was going to cover, plus, all charges incurred up to the end of the bill cycle in which the service was cancelled; and • the month-to-month plan, you will just need to pay all charges incurred up to the end of the bill cycle in which the service was cancelled.

STANDARD INTRODUCTORY OFFER: One month free – Customers who sign up or recontract to an eligible 4G Internet plan (excludes rate plan changes) will receive a credit equivalent to one month of the applicable plan access fee applied against the minimum total cost. Not available with any other offer unless specified. Available to Consumer and Business customers with a valid ABN/ACN only. Offer is forfeited if the customer recontracts or changes to an ineligible plan or cancels their 4G Internet Unlimited plan.

The full Terms and Conditions for this plan can be found at optus.com.au/standardagreements

What is Optus 4G Internet?

Optus 4G Internet is an alternative way to get internet compared to what you might think of as a ‘traditional’ internet connection like ADSL or nbn™. Instead of relying on networks of underground cable, Optus 4G Internet uses mobile towers to deliver an internet connection.

Is Optus 4G Internet different to WiFi? 

While Optus 4G Internet and WiFi are related, they are different technology with different functions. Optus 4G Internet delivers internet to your home by sending a signal from nearby mobile towers to your modem. From there, your modem creates a WiFi network so you can use internet on devices such as your phone or laptop wirelessly.

What is the Optus Coverage Commitment?

The Optus Coverage Commitment allows customers to cancel their Optus 4G Internet service if they are having mobile coverage related issues and Optus agrees that it is a mobile coverage related issue. To learn more visit https://www.optus.com.au/about/network.

Are the entertainment options available on these plans?

No, entertainment options are not available on these plans.

Will customers be charged a cancellation fee?

There are no plan cancelation fees. Customers on the 24-month plan will need to pay out the full remaining cost of the modem, which will include any monthly device credit/subsidy that Optus was going to cover, plus, all charges incurred up to the end of the bill cycle in which the service was cancelled. For customers on the month-to-month plans, there will be no ‘remaining’ device cost, as the modem is charged and paid for upfront. The customer will just need to pay all charges incurred up to the end of the bill cycle in which the service was cancelled.

Is data share available on these plans?

No, data share or data pooling are not available on these plans.

What are the speeds available on Optus 4G Internet Unlimited plans?

Speeds on 4G Internet Unlimited plans are limited to a maximum download speed of 25Mbps and a maximum upload speed of 2Mbps. A download speed of 25Mbps is suitable for web browsing, emails, social media, streaming music, SD and HD video. It is not suitable for 4K streaming and may not be suitable for online gaming.

Data speeds for the 4G Internet Service are variable and may differ to mobile and mobile broadband speeds on our 4G network. Actual speeds will depend on a number of factors including congestion, location, local conditions, hardware, software and general internet traffic.

Can a business customer apply for these plans?

Yes, business customers can sign up to this plan by adding their ABN/ACN.

When will the 1-month free offer appear on my bill?

The 1-month free offer will show as a credit on your first or second bill, depending on your billing cycle. If this credit hasn’t been applied by your second bill, please contact us on 1300 101 693.