Optus offers support to customers affected by severe weather events across NSW and QLD

With so many people hit hard by the ongoing adverse weather events across NSW and QLD, our focus is on the safety and peace of mind of our customers and our people, including keeping our network resilient for those affected and providing tailored solutions to help those in most need.

Optus Managing Director, Marketing & Revenue Matt Williams said: “Our thoughts are with those communities currently affected and those facing hard times ahead. These are challenging times for everyone, and the safety and connectivity of our customers is our highest priority.”

“Whilst several towers in the regions have been affected,  our network remains resilient, and we are working hard to restore affected services as quickly as possible and to support our customers as well as our own team members impacted during this time.”

Optus has activated a range of initiatives as a result of the crisis, including:

• Postpaid customers in affected areas will be provided up to 25GB of additional data to offset increased usage on eligible plans;
• Prepaid customers in affected areas will be provided up to 25GB of additional data on eligible plans
• Consumer and Business fixed internet customers will be eligible for a free interim service to keep them connected

Optus has also established a dedicated customer hotline for those affected by the severe weather (Ph: 1800 507 581). Customers can also connect via the My Optus App 24/7, which enables customers to message us directly.

As always, we encourage any of our customers who are experiencing hardship to ring 1300 308 839 to discuss their specific circumstances so we can look to find a tailored solution that meets their needs.

Media queries: 

Optus Corporate Affairs 
P: 02 9037 8179
E: media@optus.com.au