Attributable to Allen Lew, CEO Optus
- We know Australian football fans are amongst the world’s most passionate, and vocal, and we clearly understand Australia’s passion for this major event, and the frustration that goes along with not being able to watch the event.
- In light of this Optus has announced that it will simulcast the next two nights of 2018 FIFA World Cup matches with SBS.
- This decision has been made with the interests of football fans across Australia in mind.
- Most Optus Sport viewers have had a positive viewing experience, however I acknowledge that the experience has not been consistent for all viewers, which is unacceptable.
- I offer an unreserved apology to those customers that have been let down. We have a dedicated team which has been working around the clock to address technical issues where they have occurred.
- We are confident that we have a solution in place and will be using this time to undertake robust testing of all systems.
- We also have a number of Fetch Mini boxes that can be made available to customers where appropriate to improve their experience.
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