OPTUS SUPPORTS VIRGIN MOBILE CUSTOMERS DURING TRANSITION

Optus has today announced a range of options and support for Virgin Mobile customers using its network.

Over the next two years, Optus will phase out use of the Virgin Mobile brand, with new Virgin Mobile service connections ceasing on 15 June 2018.

Ben White, Optus Managing Director, Marketing & Product, said: “As they are already connected to the Optus network, Virgin Mobile customers can continue to use their service in the same way they always have. We have a special transition plan in place to make sure the impact to customers is minimal, and the experience they have during this time is a positive one.”

Optus will offer Virgin Mobile customers specially tailored plans for those choosing to stay on the Optus network after Virgin Mobile closes its doors in Australia.

“At Optus, we already consider Virgin Mobile customers to be part of our family, so we want the experience they have during this transition to be a positive one. To make things as easy as possible we are offering a range of great value plans suited to the way these customers are already using their mobile service on Optus’ premium, national mobile network.”

Virgin Mobile retail stores will shortly begin closing their doors, with nearby Optus’ retail locations already prepared to provide service to any Virgin Mobile customers seeking in-store support.

Virgin Mobile has begun informing customers about the changes; more information is available at http://www.virginmobile.com.au/findoutmore/

Media contact:
Sally Oelerich
Optus Corporate Affairs
Tel: (02) 8082 7850