Optus Network & Customer Support Update
As of 12 January 2016, there has been localised impact to the Optus mobile network in some fire affected areas of south Western Australia.
Optus engineers continue to closely monitor the network to minimise impacts for our customers.
Network Update
Due to major power failures currently there are no Optus mobile services in Lake Clifton, Wagerup and Hampden. There may be intermittent disruptions to Optus mobile coverage in surrounding areas.
Optus confirms services are available in Yarloop and Harvey.
Optus is working closely with the relevant authorities to enable quick and safe access to restricted areas to deploy back-up generators in response to power outages in locations like Waroona.
Support for Affected Communities
Optus has in place a financial assistance policy to support customers affected by the fires. On a case-by-case basis. Optus can offer:
- free call diversions from an Optus fixed home phone to any mobile or fixed number
- extended timeframes for bill payment
- additional support in instances of extreme financial hardship; and
- free relocation or cancellation fees.
Anyone wishing to discuss this can call our Customer Care team on 133 937.
Optus will provide updates through Optus Network Status Page and My Optus Community
Media enquiries:
Steve Batten and Melissa Favero
Optus Corporate Affairs Tel: (02) 8082 7850
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