CYCLONE MARCIA - NETWORK UPDATE - 9.45AM QUEENSLAND TIME

As of 9.45am (AEST) today, there remains some localised impact to the Optus mobile and fixed networks in Queensland.

Network Update

Optus engineers continue to closely monitor the network to minimise impacts on our customers.

We are working closely with the relevant authorities to enable quick and safe access to restricted areas. Where possible, Optus is responding to power outages by deploying back-up generators.  Optus has deployed a satellite cell into the affected region to expand mobile services.

• There is currently no Optus mobile service at Mt Hopeful, although restoration remains a priority. A back-up generator has been installed and Optus is continuing to assess the transmission issues disrupting service.
• While there are ongoing power outages in Yeppoon mobile services in the area have largely been restored, although some customers may experience disruption to mobile, fixed landline and broadband services. Mobile services in Emu Park are now operational.
• Most mobile, fixed landline and broadband services across Rockhampton are now restored. There has been partial service restoration for mobile coverage in Frenchville.
• Customers may be experiencing some disruptions to mobile coverage on Russell Island.

Support for Affected Communities

Optus stores in Yeppoon, Gracemere and Rockhampton have now reopened.

Optus is distributing pre-paid SIMs and satellite loan phones for residents of Yeppoon who no longer have access to telecommunications services.

The Red Cross is also distributing Optus pre-paid SIMs in Rockhampton and Yeppoon.

Optus has in place a financial assistance policy to support customers affected by the cyclone. On a case-by-case basis Optus can offer:

• free call diversions from an Optus fixed home phone to any mobile or fixed number
• extended timeframes for bill payment
• bill waivers in instances of extreme financial hardship; and
• free relocation or cancellation fees.

Anyone wishing to discuss financial assistance can call our Customer Care team on 133 937.

Media enquiries:

Steve Batten

Optus Corporate Affairs
Tel: (02) 8082 7850