CYCLONE MARCIA - NETWORK UPDATE - 10.15 AM QUEENSLAND TIME

As of 10.15 am (AEST) today, there remains some localised impact to the Optus mobile and fixed networks in Queensland.

Network Update

Optus engineers continue to closely monitor the network to minimise impacts on our customers.

We are working closely with the relevant authorities to enable quick and safe access to restricted areas. Where possible, Optus is responding to power outages by deploying back-up generators.

• There is currently no Optus mobile service at Mt Hopeful. A back-up generator has been installed and Optus is investigating a transmission issue which is disrupting service.
• Ongoing power outages in Yeppoon are currently affecting mobile, fixed landline and broadband services. Overnight, Optus installed a portable satellite cell, and 2G and 3G services are now operational. Fixed landline and broadband services in Yeppoon remain disrupted.
• Mobile services at Mt Larcom have been restored.
• Most mobile, fixed landline and broadband services across Rockhampton are now restored. There continues to be some disruptions to mobile coverage in Frenchville.
• Mobile services to Double Island Point are now fully restored.
• Customers may experience some disruptions to mobile coverage on Russell Island.

Support for Affected Communities

Optus stores in Yeppoon and Gracemere will be closed on Sunday 22 February. Stores in Rockhampton, Gladstone and Gladstone Valley will be open today.

Optus has in place a financial assistance policy to support customers affected by the cyclone. Anyone wishing to discuss this can call our Customer Care team on 133 937.

Media enquiries:

Gabrielle Crittenden

Optus Corporate Affairs

Tel: (02) 8082 7850