TROPICAL CYCLONE ITA - OPTUS UPDATE 14TH APRIL, 2014, 5.00PM

Network Update:

We currently have 15 mobile sites in North Queensland experiencing issues due to Cyclone Ita:

• Turtle Beach and Mossman: awaiting access with a generator.
• Wonga: 2G services are down, but 3G is operating at this site. Our staff will attend the site with replacement hardware to restore 2G as soon as possible.
• Cooktown: 2G is operational; however we are still investigating an issue with 3G at this site.
• Rockhampton, Yeppoon and Great Keppel Island: we are currently investigating 11 x 2G & 3G sites across the area we believe to be impacted by flooding.

Our teams are working hard to restore services to the affected sites, and while conditions have eased significantly across North Queensland over the day today, we continue monitoring the weather and our network performance in the area.

Customer assistance:

Optus customers impacted by cyclone damage can call us on 133 937 for help with questions regarding cancellations, financial support if needed, or organising free landline-to-mobile call diversions.