- As of 2.30pm, there is a power outage at one mobile site in the Stockrington area.
- The Stockrington site is now running on battery power, and is currently still servicing customers. We are assessing ways to conserve battery life. We are also working closely with the relevant authorities to deploy a generator to the site as soon as it is safe.
- Towers in the surrounding areas of Minmi, Maryland, Cameron Park and Clarence Town continue to have full service. We will advise if there is a change in conditions.
Customer and Community Support Update:
- We are providing prepaid phones and sim cards for customers in need in the Blue Mountains and Richmond areas. Customers can visit the relief centre at North Richmond Community Centre and speak with Optus staff on the ground there. Customers in the Springwood area can also contact our Springwood store, The Phone House for assistance on 02 4751 1795, or visit at 128 Macquarie Road, Springwood.
- Optus will waive any disconnection fees for affected customers, and can also offer those customers call diversion from landlines to mobiles at no cost.
- Customers with questions about disconnections, financial assistance due to the bushfires or any other concerns about their accounts should call Optus’ free Bushfire Assistance line number on 1800 234 020.
