As of 10.30am today, there has been localised impact to the Optus mobile and fixed network in the cyclone affected areas of Queensland.
The Optus Open mobile network is currently operational in Cairns, Townsville and other regional centres along the coast. The Optus Open mobile network has 52 base stations impacted currently and a number of base stations are running on back up batteries due to loss of power.
The Optus Reef Network which provides transmission for voice and data services between Brisbane and Cairns is currently operational on back up batteries. Optus' alternative redundancy transmission route to the area is unaffected.
Optus is working with Emergency Service organisations and Ergon Energy to arrange access to restricted areas in order to connect generators to recharge batteries and provide continuity of service to mobile infrastructure.
Optus network engineers are assessing any further impact to the Optus network along the coastline.
Yesterday, Optus moved a number of resources to North Queensland in preparation for our response. This includes utilising our Satellite infrastructure via a portable satellite base station as well as additional power generators and spare parts that can be used to restore any damaged infrastructure.
Optus customer service centres will provide additional assistance for our residential and small business customers. Fault and technical support is available 24/7.
For Optus Customer Care please contact 133 937 Small Business customers can contact 133 343.
Optus will provide regular updates to its customer via the media, its website and social network channels. www.optus.com.au/cyclone www.twitter.com/optus www.facebook.com/optus
Media contacts: Simone Bergholcs / Josh Drayton Optus Corporate Affairs Tel: (02) 80827850
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