| SERVICE | TELEPHONE | STANDARD HOURS OF OPERATION | EXTENDED HOURS OF OPERATION (AEST) |
| General enquiries | 133 937 | 8.00am – 7.00pm, Monday to Friday 9.00am – 5.00pm, Saturday |
8.00am – 10.00pm, Monday to Friday 9.00am – 10.00pm, Saturday 9.00am – 5.00pm, Sunday |
| SERVICE | TELEPHONE | STANDARD HOURS OF OPERATION | EXTENDED HOURS OF OPERATION (AEST) |
| General enquiries | 133 343 | 8.00am – 7.00pm, Monday to Friday 9.00am – 5.00pm, Saturday |
8.00am – 10.00pm, Monday to Friday 9.00am – 10.00pm, Saturday 9.00am – 5.00pm, Sunday |
| SERVICE | TELEPHONE | STANDARD HOURS OF OPERATION | EXTENDED HOURS OF OPERATION (AEST) |
| Mobile Customer Service | 1300 133 334 | 8.00am – 7.00pm, Monday to Friday | 8.00am – 7.00pm, Monday to Friday 9.00am – 5.00pm, Saturday and Sunday |
| Support/Technical – Mobile/converged | 1800 200 487 | 24×7 | 24×7 (with additional staffing) |
| Support/Technical – Data/voice | 1300 300 332 | 24×7 | 24×7 (with additional staffing) |
| SERVICE | TELEPHONE | STANDARD HOURS OF OPERATION | EXTENDED HOURS OF OPERATION (AEST) |
| Wholesale Mobile Customer Care | 1300 300 221 (option 2) or 1300 302 498 (option 2) | 8.00am – 8.00pm, Monday to Friday 10.00am – 6.00pm Saturday |
24×7 |
| Wholesale Residential Broadband and Telephony Customer Fault Management | 1300 300 221 (option 7) |
7.00am – 11.00pm, Monday to Sunday 11.00pm – 7.00am, On-call support |
24×7 |
| Wholesale Service Desk (Wireline Network) | 1300 300 221 (option 3) | 24×7 | 24×7 |