OPTUS OFFERS ASSISTANCE TO CUSTOMERS AFFECTED BY QUEENSLAND FLOODS

Optus has launched an assistance package to support customers that have been affected by the Queensland floods.

While there has been minimal disruption to Optus services as a result of the floods, it will be some time before the affected communities can return to a normal level of functioning. The key features of Optus’ assistance package include support for customers that experience financial hardship as a result of the floods and temporary loss of Optus services.

• Extended payment period: Customers experiencing financial hardship as a result of the floods can arrange special extended payment timeframes for their Optus bill by contacting the Optus Financial Services team.
• Fees waiver: Customers that incur fees for late payments, service suspension or early service termination as a result of the floods can request to have their penalty fee waived. In addition, no reconnection fees will apply for customers that wish to reconnect their services within 12 months.
• Free fixed-to-mobile call diversion: Optus engineers continue to work hard during this period to minimise any impact on the Optus network in flood affected areas. Should customers experience a disruption to their Optus fixed home phone service, Optus offers free call diversion to any mobile number of their choice.

Customers that are eligible for the assistance package can contact Optus Customer Care on 133 937.

Optus is also promoting the Queensland Premier’s Flood Relief Appeal via its Optus Zoo portal to direct its customers to the appeal.

Media contact:
Kasia Ciszak
Optus Corporate Affairs
Tel: (02) 8082 7850